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April 2024 by Marlene Castillo
It looks very good
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November 2023 by J Koper
Permanently closed!
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September 2023 by jesus chinea
rackroom stores in Miami dade accuse customers of stealing when in reality the theft is the managers who give discounts to everyone who wants to, the district manager Sandra is the one who notifies the stores when President Bob It comes so that they do not find any evidence in my case I am a loyal customer of the company and with a receipt they accused me of theft without having evidence because the loss prevention accused an employee and they fired her without asking what happened you call the company's human resources and They hide like rats, please be careful, that company only accuses customers and employees when manager Sandra and the managers steal whatever they want.
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September 2023 by Steve Gorten
Trash company. I would give a negative-1 star if I could. Customer service is horrible. And they will do anything to save themselves a buck. Recently ordered a Nike hat. They shipped it in a plastic bag. Not a box. A plastic bag. It arrived all bent, wrecked, with big creases. Just cheap. You order a hat from Nike or Lids or Fanatics or Hibbett, or even Amazon, and they aren’t stupid enough to put a product that can be bent like a hat in a plastic bag. They take the time and effort to pack and ship it properly. I learned my lesson. No more ordering from Rack Room shoes. Shoot, your next pair of shoes from them probably will come in a plastic bag.
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January 2023 by Stanley
Poor customer service. Found a pair of sneakers that I liked. Not my fault shoe is not on the correct rack! Manager refused to honor the incorrect price. Maybe if store was better organized this wouldn't of happened and have me waste my time shopping.
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January 2023 by Rene Perdigon (ClubMagicoMiami)
Large selection of shoes.....i came to check for some size 5 shoes for my niece. I didn't find it and the employee was not able to help me.
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September 2022 by Patricio Folders (PR)
Online the worst experience! Returns … the client has to pay the shipping ! And the store so far… and no Poot selection… bad location ! Don’t buy here !
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May 2022 by Arcadio Garcia
Not a very great selection
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April 2022 by royland camejo gonzalez
Ok they use to be 5 stats tennis shoes ,but since they changed their wonderfull. Marvellous by one ,and get other one haf price .on ike hello, nothing is equal ok everything changed
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April 2022 by Tom Gonzalez
Good price on shoes for the whole family.
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March 2022 by Stage Stage
Online the worst experience! Returns … the client has to pay the shipping ! And the store so far… and no Poot selection… bad location ! Don’t buy here !
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February 2022 by Mari M.
I would like to share my awful experience with them. I purchased a pair of shoes but since they didn't have my size they suggested I order to get it deliver at location where at bought it, Mall of the Americas, in Miami. I wanted to have them for an upcoming trip and they assured me it would be deliver on time. A week later I was still waiting, so when I called for status they had delivery scheduled for South Carolina....GROSS INCOMPETENCE. I contacted store and they said they were not responsible and provided different numbers for me to track delivery instead of making themselves accountable and assist customer as transaction was made with them, they made the suggestion and I paid them. As soon as they got the $$ it wasn't their problem if you ever receive the item you paid for it, Customer service was worse they did not care to make amends and stated if I wanted the money back it would take 2 billing cycle otherwise delivery address was corrected and I would receive shoes in approximately a week. I was furious and demanded to have them deliver "Rush" as way of service recovery ..their response was they don't offer that option. The only option was "You either take it or leave it, and there was nothing they could do" I would recommend to buy your shoes anywhere but Rack Room. Employees don't even try to help and pass the bucket. Customer Service provides NO SERVICES AT ALL How come there is not a rating option " HORRIBLE"?? Selecting "Not Good" is an understatement.
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December 2021 by Yunior Proenza Claro
Good staff and items.
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December 2021 by Addel Romero
This is the place where I usually bought my sneakers. The last time I visit the store was 2 day before Thanksgiving. I was there because I wanted to buy a pair of sneakers, and for my big surprise they only have size 10 and up. I came back home with empty hands
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December 2021 by Santos Betanco
Great customer service ??
