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February 2024 by Clara Danay Torres Souto
I received very good service from the banker Alberto who was the one who guided me on my first visit to the bank.
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November 2023 by greecy arcasi
My experience was nice and quick great customer service love it
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January 2023 by Miguel Barrie
I have been in this bank for more than 10 years and today I came to request a letter about my accounts and they charged me $30 dollars for a simple letter, I have three different banks and none of them charged me, what they are doing is abusive
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January 2023 by Giovanni Peña Silva
(Translated by Google) Prompt, timely attention, they keep me informed. Doesn't get all 5 stars by some people but it's not the bank general(Original)Atención pronta, oportuna, me mantienen informado. No obtiene las 5 estrellas por algunas personas, pero no es el general de banco
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May 2022 by DANELIA M
No merece ninguna estrella porque todas las veces que he ido a depositar me he encotrado con la mala disposicion de la que me recibe el deposito. Muy grosera, y con un lenguaje poco profesional ("la pila de pesos"). Necesitan entrenamiento, sobre todo para tratar con los clientes. El banco es lento y pequeño y si además de eso hay que lidiar con personas que no tienen modales ni ganas de trabajar, me hace pensar que debería cerrar la cuenta de mi negocio y abrir en otro.
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April 2022 by Antonella Montes
(Translated by Google) It is supposed that if I have the money in the bank it is so that it is safe, not so that the same bank ROBBES me.Tremendous bad experience, I tried to make a deposit to my account through this ATM (trick) and it swallowed it without further ado, this money never reached my account, nor did it give me a receipt. After a month of insisting with the bank, making two claims and calling the police, they finally credited me with a part of the money, it was $1,575, but in the end they only returned $1,423.They stole $152, my time, extra transportation money and a month without being able to use my money.I have found many reviews on different sites of people in the same situation with this bank. That apparently these ATMs are intentionally rigged, after that the count is done manually every 15 days by two people (said by the branch manager himself). You will imagine the rest.(Original)Se supone que si tengo el dinero en el banco es para que esté seguro, no para que el mismo banco me ROBE.Tremenda mala experiencia, intenté hacer un depósito a mi cuenta a través de este ATM (truco) y se lo tragó sin más, este dinero nunca llegó a mi cuenta, ni me dió recibo. Después de un mes de insistir al banco, hacer dos reclamos y llamar a la policía, finalmente me acreditaron una parte del dinero, era $1,575 pero al final solo me devolvieron $1,423.Me robaron $152, mi tiempo, extra dinero de transporte y un mes sin poder hacer uso de mi dinero.Me he encontrado cantidad de reviews en distintos sitios de personas en la misma situación con este banco. Que aparentemente estos ATMs están trucados intencionalmente, después de eso el conteo se hace manual cada 15 días por dos personas (dicho por el mismo gerente de la sucursal). Ustedes se imaginarán el resto.
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January 2022 by Daly Maamer
Joke, needs to shut down, period horrible service no management, sad story about customer service
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June 2021 by Danny Costa
The regional manager needs to spend time at this location. They need help customer service is lost.
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February 2021 by yonny pacheco
(Translated by Google) The worst bank in the city of Miami ... the ATM most of its time is out of service and when it is useful the touch does not work hahaThere is no paper, an advertisement, nothing to confirm that it does not work.(Original)El peor banco de la ciudad de Miami ..el cajero automático la mayor parte de su tiempo está fuera de servicio y cuando está útil el táctil no sirve jajaNo hay un papel un anuncio nada que confirme que no sirve
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August 2019 by Nick Pac
(Translated by Google) Whenever I come to this branch I have to wait a long time to be served because they have only one person in the boxes to attend the public
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September 2018 by Anthony Gomez
The people at the drive thru window are very friendly only 2 down sides 1. There is always just one person working there at anytime I go and 2. They can NEVER change my dollars into rolls of coins and always tell me to go inside
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September 2018 by Leonardo Remedios
(Translated by Google) Open on saturdays
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September 2018 by Maria Mendioroz
Imposible de comunicarme y el app tiene muchos problemas
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January 2018 by Mario O
I will have to agree with most of the reviews here.... worst customer service ever. Have an account just for convenience and mostly use online banking or ATM.... but coming to the actual branch it's a NIGHTMARE
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December 2017 by Ramsetmoises dominguez
Worst Regions bank ever, they don't even have 100 dollars bills and their customer service the worst. Hope they close this branch one day