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February 2024 by Jason DeBari
Julio and Eliseth were excellentFive stars
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February 2024 by Max V
Miserable service. I only come here to deposit checks for my job. Julio making me wait on my work time so he can order lunch for everyone. Blatantly discussing what’s for lunch when helping people because sure most customers coming here primarily speak Spanish. Nearly 20 minutes to deposit a single check with 1 person in front of me. This bank is a joke.
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February 2024 by Jaime Amaya
It is a very nice local bank. Not comfortable wiring to foreign countries.
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February 2024 by Mikaela Arias
The customer service is not helpful at all tried calling multiple times and the lady answered and hang up the phone once I tried explaining my situation. Regions bank Do better !
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February 2024 by Maria Rosario Arias Gomez
Daritza and Evo are super professional, proactive and kind people. They know their customers and always say hello. excellent service
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December 2023 by Manuel Vazquez
I was inside the bank with nobody in the bank, wrote my name down, waited 25min and no one said hello. I’ve been a customer for over 30 years and this just poor management.
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September 2023 by Alfred C. Cortez Cantillo
I have received personalized attention, they gave me good options and were very kind.
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September 2023 by Eduardo Cervantes
Rinel Lozada what a guy. So professional and very communicative. 10plus for him
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September 2023 by Betty Moya
Excellent customer service, great work enviroment!
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April 2023 by Devyn Leon
Hi I went to regions last week. I had a great experience with a gentleman named EVO. He’s very helpful and knowledgeable. Then he transferred me with a beautiful young lady who worked relentlessly in helping me open a bank account for my 15 year old daughter. She’s a new young lady with an amazing personality, most of all eager to help.
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April 2023 by richie e.
this bank never ever answers the phone! Terrible customer support. And when you go in there the tellers are very rude. Seems they all hate their job!
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November 2022 by Michael Miller
Horrible customer service, with a racist staff.Requested to speak with the manager Yesenia but was ignored. This is sad they hire people like this
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June 2022 by Erick Perez
Yessenia Arias, worthless manager ever. I been in the bank 4 times and nothing. And now every time we come to try to see it she is always busy going around hidden from us. Worthless person ever
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February 2022 by Jessica Serrano
I am not the type to leave reviews, but I felt this needed to be shared.My family has banked with Regions Bank for years - both business & personal accts.We’ve always been happy with the service given at the 147th AVE & 88th ST. (Hammocks) branch.My parents, specifically, have praised the staff & advised others to bank with Regions.In the past months, new staff has been hired and things have changed. This new staff is exceedingly rude; they seem/act annoyed to deal with customers. It’s not just one staff member, it’s seems to be all we’ve encountered.This may be the result of a “new” staff training method or due to a negative/hostile work environment. Either way, we dread visiting the bank.My husband, kids, & I closed our accounts a while ago due to an issue we experienced - I didn’t write a review about that situation.The reason I am writing this review is because of the service my parents received at the Hammocks branch of Regions Bank, around 2:30pm on 1/31/22.~ My father drafted a letter stating he gave me $400, a month, for my personal expenses.This letter needed to be notarized. I am a licensed notary; however, it’s a ‘conflict of interest’ to notarize a document for oneself and/or family.So, my parents took the letter to their bank, Regions Bank, Hammocks branch - as they had done numerous times in the past!It was not a problem that my parents had to wait almost 2 hours, so the only staff member that was able to notarize documents, became available.The problem happened when the lady treated my parents badly, when they were finally able to see her. She acted as if my parents were ‘wasting her time’ - complaining about everything she had to at the branch (to my parents). She looked over the letter ‘blowing raspberries’ & rolling her eyes.After a few minutes she told my father that she could not notarize the letter because “there’s no proof my father gave me $400.” And she didn’t know my parents, so she could not take them at their word. They went back-&-forth a few minutes. My parents asked if they could call/bring me to the bank to attest that the information on the letter was correct. They told her that we all had accounts with regions. She continued to refused to notarize the letter without giving my parents any solutions to the situation. Finally, they asked for manager was “not available”.So my parents had no other choice, they left the bank - with the un-notarized letter.I told them to go to AMSCOT - where that had no problem getting letter notarized. It was done & resolved within 20mins. ~As a public notary, I’m hesitant to understand the bases why the lady at Regions Bank refused to notarize the letter. When notarizing documents, one is looking at the legalities - Is the document is legible; Is it dated correctly; does the name on the document match the ID provided; the document must be signed in front of the notary, and matches the ID provided.The notary doesn’t need proof that the information on the document is correct.My parents didn’t want me to write this review - concerned that there may be retribution from the staff member or Regions Bank.However, I am enraged that a Regions Bank, Hammocks branch employee had made my 68yo Hispanic parents feel stupid, stressed, & insecure.What a waste of time & energy! I believe there’s no excuse for that behavior - it is disrespectful, deplorable, & disgusting. Especially from a young, Latina representative of Regions Bank - a place where they’ve banked for years!It’s my hope the branch manager reads this review. I would like the staff involved to analyze this situation from a customer’s prospective & take the steps needed so no client is ever meant to feel as my family. We hope & believe this was a mistake &/or lack of communication. We do not hold ill will towards Regions Bank, Hammocks branch nor the representative that served my parents. Although I do not believe my parents will ask your bank to notarize any other documents.
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December 2021 by Camilo Mejia
Terribly slow. I usually spend 15 mins to make a single drive through checking deposit. At my local WF it’s 2-3 mins. Thankfully I don’t have any accounts with them but unfortunately have to come once a month to deposit my rent check.
