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October 2024 by Magaly Delgado
I have been visiting these stores in different locations around Miami for a long time, and the staff has always been very kind and highly knowledgeable in what they do, with excellent customer service. However, last night at this particular location, I felt extremely poorly treated by the supervisor. She had a terrible attitude and lacked tact when dealing with customers, leaving us mid-sentence without even saying, “Excuse me for a moment,” or something similar. It is clear that she either doesn’t know her job well or simply doesn’t like it. I asked her about several products, and she said there were only two brands, both of which were unfamiliar to me, on a separate shelf.
What’s strange is that I personally found a product from a well-known brand, even though she had told me there were only the items on that separate display. When it came time to pay, I did so with a very professional young lady. However, the manager or supervisor only approached me to tell me that Sally’s policy had changed and that only electrical products can be exchanged, with no money refunds without a hint of kindness. Perhaps my years working at Bed Bath and Beyond, known for its excellent customer service, when I first came to this country 20 years ago, trained and shaped me to recognize when someone like this woman makes you feel bad, maybe without realizing it. She clearly needs the kind of training I received at that renowned store, famous for its outstanding customer service.
I don’t think I will ever visit that Sally’s again in my life.
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July 2024 by Katherine Dull
Super rude, and condescending staff!! There are plenty of other locations in the area. Avoid this one!!
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March 2023 by Livan San Jorge Lopez
The employees are excellent in service
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July 2022 by Katherine P.
This Sally's is the best, The cashier was so helpful trying to help me find a good pomade for my husband's hair and some Bobby pins for my hairdo tonight
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March 2022 by annia cruz
Super attentive saleswoman
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September 2021 by David Rodas
Pésima atención, compre una silla en otra tienda y no quisieron aceptar la devolución simplemente porque no tienen espacio. Incompetentes. Claramente las políticas de la compañía no las tiene clara la manager de la tienda.Sally Beauty Store Purchases in the United States:In general, we will happily accept returned merchandise purchased at any of our United States store locations regardless of which store actually sold the item(s). Items purchased in store cannot be returned by mail and sender will not be issued a credit or refund.Except for exceptions stated below, you must have an original receipt dated within 60 days of purchase for a refund or exchange. All refunds will be made to the original for of payment.After 60 days or without a receipt, you will be offered an in-store merchandise credit in the form of a Merchandise Return Gift Card, for the lowest selling price of the item(s) returned within the last 60 days before return. Any item without a receipt over $250.00 may be subject to prior approval before a refund is given.*copiado directamente de la página de sally
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August 2021 by Maira Dubuc
Bad attention . Good product but what a bad service. They even handed over the items in our hands so as not to sell us the bag, according to them... Did I not understand that part?
But I repeat, poor customer service.
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August 2021 by Daniel Portilla
Excellent atention!!!!!
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August 2021 by jania quintero
Good products. However, they did not provide a good customer service. The staff member charged wrong product and when I tried to return it; she charged me more for it. I tried to explain that the previous staff member made a mistake because the bottles are very similar. She sold me 2 different shampoos, one was the right one but the other shampoo was a different one. She disregarded my explanation and did not solve the problem, I ended up paying more.
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August 2021 by Carol Da Cunha Fernandes D.
I had a really good experience at the shop with the sweetest lady helping me find what I needed. Lots of options to chose from and fair prices. I recommend the shop.
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April 2021 by Lola Anaya
Im from out of town , very great customer serviceVilmar was great
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March 2021 by Jacqueline A.
I came from out of town and the customer service was great with vilmar she is the sweetest.
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January 2021 by renaissance doral
Their products ordinary not good at all
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November 2020 by Margie Fowler
I saw this beauty shop downtown, and I got fascinated by all beauty products and cosmetics that they had. The staff was so accommodating and knowledgeable. She helped me in choosing a perfect product that suits my skin. I love how organized this shop was. Everything was perfectly displayed. Gonna visit this shop again!
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October 2020 by Johnny Serra
The staff, or the cashier that's the only one in ther e, is really rude, no customer service at all.
