Sally Beauty offers a mix of customer experiences. Many customers praise the helpful and kind staff, highlighting employees who provide excellent service. They appreciate the pleasant atmosphere and quick shopping experience, especially when finding great prices. However, some customers express dissatisfaction with customer service, citing issues with store hours and website inventory discrepancies. Despite these concerns, Sally Beauty's employees are recognized for their efforts to assist customers. Overall, the service can be inconsistent, but there are standout staff members who enhance the shopping experience.
Odalys was so helpful and so kind. You could really tell that she was excellent in customer service. If you come here, please look for her.
November 2024
I just had the most pleasant experience with a salesgirl named Ericka at the Biscayne Plaza store. She vocally welcomed me, asked if I needed help, walked me to my product, explained product all in the sweetest voice and manner. Sally is lucky to have such an employee.
August 2023
Today you saw the site for the first time and I was very satisfied with the service provided, keep it up
