Steve Madden at Dadeland Mall is one of Miami’s premier shopping centers, featuring an extensive selection of statement sandals, trendy boots, comfortable sneakers, dress shoes, heels, handbags, and men's dress shoe options. The customer service is nice, with some sales associates described as amazing, willing to go above and beyond, helpful, informative, very attentive, and accommodating. Excellent service and good discounts are noted. However, experiences with staff can vary. Some staff are not really helpful, leaving customers pretty much on their own, while others did not seem to care about helping anyone. The store has many shoes to choose from and great offers, but it is noted that this is not an outlet for cheap shoes. A repeated concern is that they keep making less and less leather shoes, though they have nice styles.
Went in to purchase shoes for my wife as a present. I was greeted immediately. The staff and manager Carlos were all so helpful and knowledgeable. I will definitely be shopping here again. Thank you Steve Madden
March 2024
Really sad, since the service is not good at all. But there were the boots that my daughter liked and I just went to buy them
January 2024
The clerk was very professional and friendly. We found what we were looking for.
