Truist is a bank that is currently adjusting its services to prioritize health and safety, offering teller services through drive-thru lanes, by appointment, and with some branch closures. Despite these changes, customers have praised the friendly and helpful staff, especially mentioning a banker who provided quick and caring assistance. The bank has been supportive to Ukrainian clients, helping them open accounts and providing friendly, detailed service in English. Customers appreciate the personalized help, such as resolving issues with debit cards and Google Pay. Overall, Truist is seen as a caring bank with attentive staff, making it a positive choice for many clients.
I was immediately attended to by the banker Mishka, and wow, what a pleasure! She was very quick in helping me out with a smile on her face the entire time. You can truly tell that she loves her job and cares about the people she attends. This will be my new home bank because of her.
July 2022
My issue was resolved by individually meeting with a banker. I needed to submit my debit card for my google pay app. All set and good to go. Great job,thanks.
May 2021
Best bank I’ve been in. Customer service is really good, but waiting time is not well. Their bank is really clean, and I’m surprised how it is. I don’t know why it has 2.9 AV Stars. I would rate it 4 stars, but I feel the stars average is unjustified, so I’m boosting it to 5 stars.
