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February 2024 by Wilmer Reyes
I have been with them for 10 years.
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February 2024 by Mari Yrsola
Came into store for bill payment left with new phone watch and tablet the rep John was amazing
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February 2024 by Carlos Vazquez
John is one of the best rep I’ve met knowledgeable and very polite
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February 2024 by Yeslanis Garlobo
Best store
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February 2024 by Miguel De los Santos
Very good service, excellent!
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February 2024 by erika salas
The best store in Miami John is amazing thank you for helping me.
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January 2024 by Juan Antonio Torres
Excellent service provided by the staff at the place, especially Sergio, who not only helped me with my problem but also knew how to explain in detail what I needed. THANK YOU SO MUCH
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December 2023 by Sibyl Alexander
I was taken care of by Leo and Sergio they were so helpful and very welcoming Give them a visit
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December 2023 by Shawntia Kirkland
This T-Mobile location is the most unprofessional place to visit. I went to this establishment on 11/18/2023 to add a cell phone and tablet to my account. Another lady was already there trying to get service corrected, which she had already been there previously. While there, I was advised by the manager John that they gave me a free cell phone with a free line in addition to the 2 lines I was opening. I'm like, what really?! Long story short, the other lady is still waiting for the sales lady with braids to finish assisting her. The sales lady went in the back for a long time. The lady being serviced asks how long it's going to take and what the saleslady is doing? John turns up the radio volume. She finally came back out, and the lady was like, just put the phone back, and I'll go somewhere else. After finishing being service, the lady just went in on the sales lady of how unprofessional she was. Next thing, a salesman jumped in the manager John on this one lady. I said John, John, just ignore it. Stay working on my phone. The lady finally left. I finally left after being serviced. Only for me to have to go back on that Tuesday to speak with John after speaking with customer service to find out the phone was not free. I would have been billed for the phone. The salespeople advised John not here today. Explaining the issue to them and being told I have to come back when John is there. After insisting that I don't want to pay for the phone, I was told I had to cancel the line, which is what I did. But the free tablet I have to wait for John. No problem. Go back on Saturday 11/25/2023. And again, no, John. Explain to the salesman my issue and being told again I have to deal with John. Advised how many times I have come and I need to see a manager. The attitude received and in my mind the while time saying oh yes, I see what the lady previously went through, but I will hold my compose because they want you to act like them unprofessional. Waited about 45 minutes until a guy finished with another customer and came over to assist. Advised I was told to wait on the manager Leo. Clearly, that was not Leo, but he assisted me, and I was on my way. The moral of this story is that the establishment needs training on dealing with customers. The radio is played too loud, and no one has a bitter of sense of diffusing a situation. I will drive the extra miles to get professional assistance than go to this location. I don't feel safe in this establishment. This place doesn't even qualify for one-star.
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November 2023 by Camellia Dixon
This Tmobile is good to go to they just need a little more assistance, but overall, they score a 4
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November 2023 by Kiandy Licona
The best store I’m glad management changed my favorite new store
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October 2023 by Kenyatta Bethel
Always come here when I need anything. So nice ask for Brittany or Leo or Fernando
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October 2023 by Sonja Dawson
Poor service I standing I. The for at least 15minutes and no one acknowledge me and one of agents was talking loud and the customer was in her face I will never ever go to this store again. Northside T-Mobile stuck and smoking a vapor wow
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September 2023 by Victoria Bruton
BRITTANY IS AWESOME She took her time but was so fast. The quality of her service is so great. My kids and I are happy
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September 2023 by William Garcia
Great deals and amazing customer service!
