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December 2023 by Karen Mendoza
Shout out to the lady in the green shirt that assisted me today in shipping a gift.I am only giving this place 2 stars for the lady in the red shirt, glasses who as soon as i entered called "NEXT" in a rude manner didnt know she was referring to me. I told to give e me a sec as i was looking at which type of box i should purchase. The lady in the red shirt refused to assist me,once i knew which size box to purchase; she walked away and said he" he will help you" referring to the gentleman in red shirt ( with long hair)AS SHE walked away she said loudly" so early in the Fu#&$&g morning". Which i replied exactly. I waited until the lady in the green shirt assisted the customer then she kindly helped me-.
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November 2023 by Jennifer Kopacz
This is THEEEE most pleasant ups store I’ve ever been to. Everyone in this store is so friendly and helpful. And so patient! I always have a bunch of Amazon returns and they help me with a smile everytime! Definitely a breath of fresh air here.
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November 2023 by Nichele Thompson
My go to UPS store. They are always super fast and efficient. I must say the staff is always so friendly. Especially Marah she’s so kind and helpful everytime I come in!!
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November 2023 by Mister Miami
As a very busy FBM seller on Amazon, their whole staff is incredibly helpful & efficient with scanning my packages in. I frequently come with a lot of packages, but I'm always in & out in no time even when there is a long line. I've been visiting this branch every morning for over a year & I've always had a fantastic experience. The whole staff greets & acknowledges the customers upon entering & they professionally tend to your needs. It's always a pleasure to visit this branch!
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November 2023 by Harriet Booth
This is the best UPS store ever. Emilio is so helpful, knowledgeable and always takes the time to ensure I get what I need. Thank god he works there and this store is so great.
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October 2023 by Leira Fombrun
Love Emilio!! He’s so helpfull and super patient! If it wasn’t for him, I’d probably look for another ups store because the girl that works there scares me. Always seems impatient and uninterested in what she’s doing. Almost twice I lost my top with her. I rather wait for Emilio to be available than to work with her.He makes this 5 star worth writing.
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September 2023 by Luis Roman
Great customer service at this UPS store. Tasha was amazing!! She was extremely patient and helpful while I brought in, took photos, and explained how I needed all the equipment with fragile packaging. The entire team helped with the process and was also very helpful.Thank you, team UPS Store!!I'll update you on how it all arrives.
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September 2023 by Johanny Gibbs
Everyone is so kind sweet knowledgeable and just the best! I come to this location and use ups because it’s the best team I’ve ever encountered . Emilio is the best so kind and patient with me. I will continue to ship my packages for my business thru ups bc they are the best.
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September 2023 by Katherin Johnson
By far my favorite ups store, they’re quick and efficient and always friendly ! Marah is exceptionally amazing ! I’m moving and needed to get some packages out of the way and she made the process so easy ! Not to mention she got the line moving quick !
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September 2023 by Sam Spelsberg
Just went to this UPS store to ship all of my things cross country. It was quick and easy and they made the whole process painlessShoutout to Aline (probably wrong spelling) tall man with manbun. He was incredibly helpful and gave me piece of mind for shipping my things
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September 2023 by Brad Sonnett
I have been a customer of this UPS store for the past 10 years, I come in often if I have a return of an Amazon package and always purchase shipping supplies from them.Today going to return something I realized that I had to print off the UPS label, they said they would happily do it at $1.96. It is appalling for me to email them a label and for them to simply print it off that they charge me almost $2 when I know they make money from Amazon for these returns. Her justification was they have to use paper and their ink, seriously! I don’t have a problem paying for a label but I think $1.96 is extreme price gouging not to mention the woman that I dealt with had an attitude! I will not be going back to this UPS store as often, Staples two blocks down now accepts Amazon packages and that is where I will be returning my packages to going forward if that’s an option! It’s sad how the quality of business has declined and it seems like customer Service is not existent any longer. Without customers you have no business, so this is something you might want to consider better Customer Service moving forward!
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September 2023 by Ja'Toria Washington
Marah provided greater customer service and was a pleasant to work with. Not only was she fast but she was also efficient. I will definitely be returning to this location in the future because of her.
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August 2023 by Melvin Williams
Just wanted to express gratitude to the following team members: Marah, Emilio, and Tasha. Today they assisted me with packaging a comforter & pillows. What impressed me the most was a recommendation to reduce the pressure & size. Emilio recommended that I use my vacuum to reduce the size and it WORKED. It reduced the cost significantly and left a customer very satisfied. The team attitude and wonderful customer service is a testament to UPS.
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August 2023 by Nicole Frias-Collado
Since moving to Miami 3 years ago, I frequent here a lot as I send packages to family back home in nyc. Ive gotten the pleasure of more than often being helped out by Marah, she is so knowledgeable and helps me makes the best decisions regarding my packages, she helps me process my packages very smoothly and efficiently. Always a pleasure seeing her.
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July 2023 by Alexis Smith
Always great customer service here. I started driving to this location from Brickell because it was easier to carry packages in my car than walking with them, but now I keep coming back for the service. All the employees are great, Marah and Emilio have helped me with complex returns recently which prompted me to write this review!
