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July 2023 by Alfredo Valdiviezo
I usually don't write reviews, but I feel someone really needs to look into this. When I visited this store was to drop off an amazon package for a return there was this employee with long curly hair tied on a ponytail that looked like he didn't have his uniform right because everyone else had their jacket closed and his was just open. Right before he helped me, he was helping an old lady, after her transaction was over she took 4 to 5 seconds to fix her purse and he kept repeating "ok thank you" in a sarcastic tone kind of like saying ok bye get out of my face. When he was helping me, I had my shipping label on my phone, I asked for an email to send it so he can print it but he took a picture instead and printed that, which later I learnt it made the bar code unreadable... I then asked him about the extra paper amazon asks you to put inside the package in case the package's shipping label goes missing or something happens to it and he without hesitation was like "oh, you don't need that". Now, after several days after the ETA, my package is missing, and amazon can't process my refund which is close to $1000... so yeah, great service, thanks.
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June 2023 by Isi Sorensen
Loreto is the best! I went to the store and she helped me a lot. She had a lot of patience trying to explain to me about what I needed to do. (I always get confused with the QR code )
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June 2023 by Danny Quintero
I had a very pleasant experience at this location and Loreto was extremely helpful and professional
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June 2023 by Katie Encina
Great and fast service !Loreto was a huge help and so friendly.
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May 2023 by CRISTINA TORRES
Excellent service from Roger, he was very nice and attentive. The best ups store service I’ve had!!!
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May 2023 by Nathalia Garcia
roger is very helpful and sweet with a good attitude! made my experience 100x better
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May 2023 by Mariana Salinas
This is my favorite store! Great customer support from beginning to end of the process. I needed to ship several frames and Sebastian was very helpful and went the extra mile at every stage. I would recommend them unreservedly!
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May 2023 by Maikel IzqulerDo
The staff is always extremly helpful especially Sebastián. I enjoy coming to this store everytime because i know the experience will be dilightful
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March 2023 by Roxanne Ramos
I am thankful this store is near my house. I come here frequently and I have to give 5 stars. Eduardo always makes the whole process super smooth. He is quick and respectful. He definitely knows what he is doing. I have seen multiple times when people in front of me get frustrated and get upset because they are missing certain info to ship, but Eduardo always keeps his cool! & tries to explain the reasoning behind it. Also giving the customer options. Thank you for a great customer service at any time of day.
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January 2023 by ZORAIDA CRUZ
The staff is always friendly and has excellent customer service
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January 2023 by Laura Valdes
ALWAYS ALWAYS Open late. They are supposed to open at 0830 and they NEVER do. Terrible! Nobody takes responsibility and there is always a line of people waiting for them to open whenever they see fit.
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November 2022 by J M.
The five stars are for the friendly service I always receive whenever I must return an Amazon-purchased item. Even if there is a line, it moves along and the clerks are helpful.
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September 2022 by Maria Guernsey
Thrives. From the manager down to the employees. Do not trust your packages with these people. Sent a laptop to my son and they delivered cigarettes. Manager claims to have intercepted the package and it is a lie. The package shows delivered on line and there is no mention of intervention from the store. Flat out stole the laptop and lied about it. Crooks!
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September 2022 by Farida Jamal
The employees at this store have exceptional customer service especially Sebastian,Eduardo and Karla they always go above and beyond with their service and make every customer have a smile on their face.
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August 2022 by Marisdey I.
The worst UPS store in all Miami. I live right around the corner and go legit out of my way to avoid coming here. Much rather go to the one on 107 by fiu. They're so SLOW and for the simplest things too. They work as if there's no urgency or a line out the door. I'll never understand it.