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January 2024 by Billy I.
Zahira Sky'Lynn dhjdjdgddgjggddjdgjjdggdjggdgd Tropical financial credit. Yum Yum Yum this review
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January 2024 by David Miller
If your hope is to sign up for a credit union to avoid the predatory practices of big banks, don't bother with TFCU - they are just as bad as the banks you are trying to avoid. They will send you plenty of emails trying to get you to sign up for loans, but when your account is being overdrafted by erroneous online charges, they use snail mail to notify you. Avoid at all costs unless you like putting your money in an unresponsive, inconvenient, out of date institution that will STILL have you paying hundreds of dollars in overdraft fees.
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December 2023 by Armando B.
My wife and I went to Tropical Financial Credit Union (Kendall Office) to get a receipt showing that our 2010 Lexus RX350 Car Loan (2009-2015) had been Paid in Full. We were in the process of selling our 2010 Lexus RX350 and needed that information to document that there were no liens on the car. Sofia helped us and she was fantastic. She listened carefully, researched our accounts records and was able to provide us with the balance statement on the loan showing it was fully paid for.In addition, she went beyond the scope of our request and printed us a copy of the Florida Department of Motor Vehicles records showing No Liens on our Lexus Vehicle Identification Number.Sophia was pleasant, knowledgeable and exceeded our expectations. Sophia has excellent Customer Service Skills.
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November 2023 by Romeo Calero
Never could talk to a real person there. Just could leave a voicemail but never received a call back from the branch. Terrible customer service!
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October 2023 by P Jimenez
Nilda Jimenez is an excellent customer service representative at Tropical Financial Credit Union. Thank you
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September 2023 by M M
The staff has always done their best on meeting and exceeding my needs and expectations. They are not pushy or try to scare you with fallacies. I have also had the luck, honor, and privilege of interacting with Mario Pretto: Talk about aCalm, Cool, Collective, and knowledgeable, he is the Man. When I've gone and I don't see him, I immediately ask. I have seen and heard other customers saying accolades, praising him, always offering to bring something. There isn't a time that I don't go and he specifically asks about my Mother and my Dog: Stepping in and talking & seeing him, is like a time in Mayberry. God bless ? them all and I hope to win Powerball, to one day reward Mario for his Mayberry demeanor. ?
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September 2023 by Omar Lopez
An excellent one on one experience! Victoria was exceptional very pleasant and rofessional. Every time I need an explanation she makes time to educate you with no rush making you feel important. THANK YOU VICTORIA!
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September 2023 by Faith Yoder
Jennie was amazing and very helpful! She has experience and knowledge which was very evident.
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August 2023 by Kaylee Ter Keurst
Tropical Financial Credit Union is family for all my banking needs. Their welcoming customer service is incredible! I feel well cared for and valued. I trust them with all my financial needs which is extremely important. To know, I along, with I am sure everyone who is a member here, gets the same personal touch whether in office, or on the phone, is key to a long and successful relationship. Communication and security are of utmost importance 100%. The individuals that work here make me feel as important as each customer they serve. When you have a strong leader like Jennie Roque at the helm, who leads by example, through excellence in customer care, knowledge of all products and services, to meet the individual needs of her members, even with her busy schedule, will take her time to address any concerns. She listens and responds. Her guidance and knowledge is tremendously appreciated!That is true leadership!Thank you, Tropical Financial Credit Union for always being there for me!
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August 2023 by Daniel Grevers
I bought a used car in Miami from a dealership that uses Tropical Financial for their financing. If it weren't for the higher interest rates at the moment, I would switch all of my financing to this credit union. At the beginning of the pandemic, I was called by a representative to ask if I was in any financial hardship due to Covid 19. They offered me 3 months of hold on my loan to accommodate any issues. I was lucky to not need it but I can't remember a time a bank has ever called me to ask if I needed extra time to pay back a lone without any fees. If I ever am late on a payment, they give a quick curtesy call well before any financial penalty would be placed on the account as a reminder and are always extremely nice on the phone. I don't know if it is specifically this location but I wanted to write a review at one of them. I would recommend this credit union to anyone who is looking to take out financing on a car and I will definitely be taking my mortgage here when fed rates come back down.
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August 2023 by aldy Machado soberats
Very grateful for the information and attention received by Nilda Jimenez, an employee of the Tropical financial credit union. Very knowledgeable about her work and very friendly. Excellent staff and very professional
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June 2023 by rainier salcedo
I just came to this bank location trying to cash a check made out to MY business ( I'm supposed to be the only one able to cash check on behalf of MY business) and the manager simply said NO even when I showed proof that I am the owner. I don't recommend you to come here so you don't have to deal with this type of "manager"
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May 2023 by Silvia Weathersby
I wrote a review on Friday, Apr 21st and I guess when I press the stars it did not take correctly. I hope my review did not affect Mr Pretto. Like I said on my previous review he provided excellent service to me and went above and beyond what was expected. I commend him for his efforts to try to help me during that visit.
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May 2023 by Randy P
Their 1-800 customer service is trash. Last month I asked for to call backs and they never call me back. Now I've asked for two callbacks between Monday and Tuesday and they haven't called me back. I expect nothing better from these credit unions in Miami. All they're going to do now is reply through Google and say that they'll try better. At the end of the day they won't.
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May 2023 by Sirlei Arnt
I am not happy with this company and I do not recommend to anyone. I am on a auto payment and every month I get calls that my payment is late. Also they send me letters and call me late at night. When I call the customer service they hang up on me. VERY BAD!!!