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February 2024 by Oscar Z.
I had an appointment at 12pm to install a Hitch but the mechanic doesn't clock in until 1pm, the person how was in charge of that store should call me and let me know about it... Now I'm loosing time and money for someone who can't be in charge of a business!!!
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January 2024 by Felix Castro
Melissa thank you you are amazing God bless you ??
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January 2024 by Erick Martinez
Menissa the manager was awesome, the rest of the crew, excellent performance, the attention was really good, but one person Dennise she need to work a little with her customer service manners, the rest I can’t complain
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January 2024 by Odalys Macias
Great customer service and staff. booked my uhaul on-line got there and was given service in a timely manner., Turck was clean and smelled Great!
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December 2023 by Andrew Goldstein
I had the unfortunate experience of dealing with Menissa Martinez, the General Manager, today. Her conduct was not only unprofessional but also extremely rude. It's clear that I'm not the only one who feels this way, as all her employees expressed their displeasure working with her. Fortunately, the corporate office acknowledged their mistake and apologized for her unprofessional behavior.
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December 2023 by Rene Gil
Super Duper experience without getting in too much details I picked up my truck two days ago. It was supposed to be for one day only. This is when it becomes super Duper experience although end of the month and these types of trucks are very much needed. I was able to extend it for one more day for my comfort and luxury. Started the move late at no fault of U-Haul I didn’t want to work during the night. After learning truck keys were lost. All I can say is that I thank Manager Melissa from 36th St., Northwest U-Haul how kind and understanding she was and her staff also were to me. I drove in for the return of the equipment once again staff was excellent, even offering me water as I waited for my ride. That my Google friends is something you don’t see anymore from businesses of today. One more shoutout to Melissa. She is doing great and her staff is the proof.?&⭐️⭐️⭐️⭐️⭐️
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November 2023 by Donette McNair
Menissa and Jose were literally heaven sent. I do not say that lightly. Understand the type of professionalism and assistance I received today was by far the best, especially in a time where nothing has been going right for me. How they treated me really gave me light, I cannot be more appreciative of having had them help me today. Best customer service in Miami.
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November 2023 by A ukognes
Great U-Haul location. The team was friendly and knowledgeable.When there was a complication with my final bill Menissa, who is the the location GM, was extremely helpful and went beyond what was required to ensure the compilation was resolved. I would recommend this location in an instant.Thank you all for a fantastic rental experience.
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September 2023 by William B.
I rented a truck from this garbage facility through 800-GO-U-HAUL for 7am. I was running late and after 40 minutes they rented it to someone else. Never called to see if I was on my way or if there was an issue and I needed to move my time back. Just a call saying you're cancelled and we're renting to someone else. The prick rental manager who by the way he sounded was at his peak career placement said I can put you through to customer service nothing else I can do. This is also the location that cancelled two of my reservations in the last 3 days. Thursday night and Friday morning with just an automated text saying the equipment is not available. Not a courtesy call saying let me help you find a truck nearby, nothing.
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July 2023 by Jaquelin H
The owner of this location, Melissa likes to hire mainly family. That sounds good on paper but the fact is she overlooks her family’s mistakes and nitpicks on the regular employees. She has no issue firing them without notice or pointing out what’s wrong. It is a workplace full of bias and thus the employees are slow, look depressed/bored with their job, and give mediocre customer service and no attention to detail. They lost rights to rent out pick up trucks and now they lost their hitch mechanic, whole place is going down hill. You’re better off going to one of the many other Uhaul locations for your moving needs.
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July 2023 by Olivia Belardo
Everything is okay. No change needed.Always nice and very professional.
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July 2023 by Lisandra P.
I had a horrible experience at a different location and came in expecting the same experience. BOYYY, was I wrong!!! This is the first time, I have ever experienced excellent service at any U-haul. Ms. Martinez was beyond amazing!! She was was so welcoming and sweet. Because of the bad weather, I was able to pick up the truck an hour before my reservation. The young men outside (for being only 17) was so professional and polite. Thank you for all your help. I definitely recommend this U-haul on 36st street.The store was extra clean, that you can smell how clean it was.
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June 2023 by Manuel Garcia
I was promised a credit when I returned my vehicle. Instead no one was able to check in the u haul truck and I was called a liar and a thief by the store manager Menissa Martinez. Menissa promised me on the contract a store credit if I would leave the fuel at a quarter tank. They denied my credit and said that the truck was left at an eighth of a tank. Don't trust these people take pictures of everything.
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May 2023 by Roger D.
Horrible service, don't recommend NOBODY to come here. Threatening to report a van "stolen" cause we were a day late... decided to extend the days & still was given threats... Van was INFESTED WITH ROACHES!! Had to throw away stuff to prevent the spreading into our new home. GM at this location didn't give not one care about their customers nor try to help us out in anything. Very rude & disgusting, I promise you my life that I'm not overreacting. 0 STARS !! Do not waste your time there.
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May 2023 by D S
The young kid that wears his AirPods is very disrespectful and condescending. I left and went elsewhere to get what I needed. The number of times he told me "it's not my job" to do things that the banner out front says they do was stunning. Best of luck to him and UHaul. I'll avoid this place like the plague because it's not worth the frustration.
