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February 2024 by Sumit S.
Called the person responsible for handling vehicle titles for a duplicate vehicle title that was urgently needed. Even though the vehicle was paid off 16 years ago, Ohio DMV says that their records show that the lien holder is the credit union! Called them yesterday for a duplicate copy and also the lien release. She said she would call back in 30 minutes but didn't. Called her back after 4 hours and was told that she'd left for the day. I need this title urgently so called several times today. No one would answer so I left a message and no one has yet responded. P.S. This is nuts. I've been calling them for nearly three days and no one picks up the phone!
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December 2023 by Michelle Leuchtenmueller
Bernard helped out so much! Appreciate helping opening an account and explaining
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December 2023 by Annie Campbell
I’ve bank here many of years. Entire staff is amazing and always ready to assist. To name a few. Claudia the branch manager and Stamina are very pleasant and always make you feel at home.
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December 2023 by Emily C
Samoundja Jean Michel is a great Branch Supervisor - wonderful service with a smile! Thank you so much!
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September 2023 by Aymin Delgado
Samina was amazing! She really helped me and answered all of my questions.
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August 2023 by Jonathan Montes
I am writing to express my deep dissatisfaction with the level of service I received from your call center and branch team. Despite multiple attempts to obtain information regarding my account, I was met with unhelpful responses and a lack of professionalism.During my calls to the call center, I encountered significant difficulties in obtaining the information I needed. The representatives could not find the requested information, leading to a frustrating experience that wasted my time and left me with unresolved concerns.Furthermore, one particular call center agent named Aura not only refused to transfer my call when I explained I was inquiring about my own account, but she was also exceedingly rude, condescending, and patronizing. This behavior is unacceptable and does not reflect the values that a call center should uphold.In an effort to find a resolution, I visited the branch as advised by the call center. The branch staff promised callbacks after gathering more information, but I never received these callbacks. The lack of communication was disappointing, and it was only after I raised a formal complaint that I received a single email response.Additionally, the banker assigned to assist me clearly lacked the necessary training and knowledge to handle my account-related queries. I had to approach multiple people to get the information I needed, as the banker was unable to provide it himself. This level of incompetence is concerning and does not inspire confidence in your institution.In conclusion, I expect that your call center staff, especially Aura, receive appropriate training to improve their customer service skills. Your branch team should also undergo extensive training to ensure they are equipped to handle customer inquiries efficiently and professionally.
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June 2023 by Britt Martinez
So thankful for the staff at this branch. Jason and the manager were professional, kind, and immediately helped solved our issue! Thank you again guys
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June 2023 by Rebeca R
I appreciated the friendly welcome at the reception desk, as well as Bernard's patient & helpful conversation.
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May 2023 by Nathaniel Lockhart
I came inside the bank today in need of some assistance with my accounts. Mr .Bernard gorelick was able to assist me in clarifying some payments for the month of April. As well taught me how to navigate and use online banking. Previous to the amazing experience I had no previous experience with online banking . With his help now I'm able to use and navigate online banking . I am grateful for all is has done for him today ....I will be looking forward to my next visit at the credit union.
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May 2023 by Gretchen Scharnagl
All the wonderful people working at the West Kendall branch have helped me way beyond the call of duty as I have sorted through the monies, and complications of monies, after my mother passed away, easing the stress and anxiety. Our reward for both my mother and myself being part of the University Credit Union family of customers.
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May 2023 by andrea loizidou
Juan was super helpful, kind and very professional. He guided me through the process and made me feel comfortable asking questions!
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May 2023 by Lisa Adjouadi
Juan Devia was the most sweetest guy and was very patient and helped me throughout my process with the bank. He knew exactly what he was doing and very professional with the help that I need. He’s the best.
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March 2023 by Scott Molk
Great experience at University Credit Union. You are treated like family and that goes a long way. Claudia and Rick are fantastic and customer service is great. I would recommend University Credit Union for any necessary needs
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March 2023 by Abel Gil
It bought my 3rd car with them amazing personal, Claudia the manager is always willing to help, also Aura Acosta MSR is the best I recommend her to any purchase.
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March 2023 by Pupi Tomassini
Claudia Ludena and Daniel Blackburn are extremely awesome. There customer skills are very professional and welcoming. They both always answer my question with great information. I give both the 10 stars. Please give them a well deserved raise. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
