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February 2024 by Sumit S.
Called the person responsible for handling vehicle titles for a duplicate vehicle title that was urgently needed. Even though the vehicle was paid off 16 years ago, Ohio DMV says that their records show that the lien holder is the credit union! Called them yesterday for a duplicate copy and also the lien release. She said she would call back in 30 minutes but didn't. Called her back after 4 hours and was told that she'd left for the day. I need this title urgently so called several times today. No one would answer so I left a message and no one has yet responded. P.S. This is nuts. I've been calling them for nearly three days and no one picks up the phone!
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May 2023 by Sean Brown
Excellent experience, Samoundja was very helpful in getting me a lower interest rate than I previously had.
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May 2023 by Jorge Mora
I had the pleasure of working with Samoundja when I needed a loan, and I can't say enough great things about her! From start to finish, she was professional, knowledgeable, and extremely helpful. Her communication was excellent throughout the process, and she always kept me updated on the progress of my loan application. Thank you.
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March 2023 by Caridad Machado
The service in this branch in particular has been excellent. All employees have been outstanding, especially their branch supervisor Samoundja Jean Michel. Thank you, Sam!
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March 2023 by Hill Xiong
Samoundja "Sam" Jean Michel is nice and professional. She helped me refinance my auto loan in such a hassle-free process. Although it was not advertised, I think University Credit Union is offering the lowest rate of auto loan, especially if you have an EV. I strongly recommend Sam and University Credit Union!
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March 2023 by Danny P
Convenient, accessible, and excellent service. Interacted with Veronica for the most part, but Samoundja assisted as needed to help with my needs. Great teamwork and UCU has another very satisfied and happy client.
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March 2023 by Michelle Rios
I work closely with Samoundja and her team to provide our students at the FIU English Language Institute with information about University Credit Union's services during our student orientation. Professional and reliable, Samoundja and her team are always a pleasure to work with!
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March 2023 by Daniel Pena
Veronica was great to work with. She answered all my questions, responded timely, and was very friendly in helping me precure a car for my daughter. Rate also beat dealership. Thank you for all your help!
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March 2023 by Wilson Alers
thank you for the great customer service with adding us as new members and helping with a great auto loan in this high rate market. we worked with Samoundja Jean Michel - well done.
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January 2023 by Clotilde Picart
Peace be with you. I am extremely satisfied with the fast, courteous service I received from Samoundja Jean Michel. She has impeccable customer service skills. I had been told how great she was from a previous customer. Only after experiencing her assistance can I truly understand how AWESOME she is.I hope she gets to see my review. Thank you, Sam. You represent your company very well. May God bless you and keep you.
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December 2022 by Dash Sanon
Samoundja Jean Michel is an absolute pleasure! She was extremely knowledgeable, helpful, and professional. She walked me through every step and provided me with accurate information. She also made sure that I did not miss any deadlines. Additionally, she kept me in communication every step of the way. She is amazing, personable., and genuinely cares. I look forward to working with her in future and recommend that you do too.
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December 2022 by V White
Samoundja (Sam) was very helpful throughout the auto loan process. She was very responsive when I had questions and made sure she followed up. Sam is a pleasure to work with.
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December 2022 by Santiago Fernandez
Samoundja and Veronica from the FIU office, thanks for such a quick turnaround to purchase our new vehicle, best auto loan rates in the market, we save over 1.5% APR vs any other lender and were able to sign everything digital.
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December 2022 by doris curti
Veronics,Janet,Juan and SamAre the Best services for me in manu timeThanks for the wonderfulle serviced
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December 2022 by Lourdes Cuadrado
Everyone very helpful and polite. Vero, Janet, Juan and Sam are wonderful
