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August 2023 by Google user
Charged $96 for a set that was uneven and not well executed. My request was elaborate however I should have been passed to another technician with the skill to fulfill my request, or told that what I am requesting cannot be done before services are rendered. Instead, I was asked to forgo several requests. The technician also made my cuticle bleed from the electric file on one finger in addition to cutting so deep into my cuticle that there are several cuts and piece of thumb missing from the side of my finger. Also, some nails were not painted or filed correctly, and as a result, have cured inward, resulting in me needing to fix it myself. I paid as to not cause problems but the situation overall was unacceptable. The staff appeared friendly but I would not recommend coming here.
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June 2023 by Yvonne Gonzalez
This establishment need to work on their booking, lousy customer service; clients we’re given the wrong appointments. I called to schedule an appointment, when I showed up to my appointment they told me that they had texted me to let me know it was canceled and when I checked they had written the wrong number. An hour before closing they had 7 customers waiting.
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May 2023 by russil cicimbra
There is no place in miami with decent techs and decent costumer service… well, for the price and costumer service: YOU’RE BETTER OFF ANYWHERE ELSE. Venetian nails anywhere so far has proven to be one of the worst in costumer service and cheap. So if you have time to wait for more than 30mins for your appt or they move it without telling you then this is your place
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March 2023 by Erika Vizcarrondo
Stay far away. Extremely inflated prices for quality of service and sanitation issues!! Worst staff attitudes I’ve ever met and having highly inappropriate conversations during service. Came in to get a pedicure and tech refused to do anything except spray alcohol and file my nails because she saw I had a fungus under one nail. I go to leave and they said I had to pay $30…. Was a complete sh*t show. Countless other salons with better practices in the area.
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March 2023 by Jennifer Sierra Official
I don't usually come to this business and I'm writing this review in regards to the customer service i received. I did a appointment over the phone when I arrived the front desk lady Yaritza gave me a attitude not only did she tell me the appointment wasn't in the system but she didn't try to help however nail techs were available for walk-ins. I complained to the nail techs about the front desk lady and she agreed that she's unprofessional and has lack of empathy. Unfortunately it's sad that such a prestigious place has a person like that working in the front desk. I am a influencer and I don't recommend doing appointments over the phone with this businessService: Pedicure
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February 2023 by Rebecca Gonzalez
My pedicure chipped on both feet that night and my mani is chipped and pealing the next day. I have to redo... money wasted. Never go here. Eyebrow ok, but the lady was rough and never asked what I was looking for. I also had to ask for a mirror after she was done. Unprofessional.Services: Pedicure
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February 2023 by Paola Vairo
Maria was wonderful! She was kind, patient and detailed. The salon has a great atmosphere and it is very clean. Will definitely be coming back!Services: Pedicure
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January 2023 by queenveet
WORST MANI/PEDI EXPERIENCE EVER!!! DO NOT GO HERE...What's less than 0 stars?? I went for a gel pedi and new full set mani (acrylic pink and white). No designs or anything extra. The lady who did my pedicure was extremely rough and drilled down my toe nails till the skin and was burning my skin! I tried to ask her twice very nicely to please be gentle, she said "I was too sensitive and it was my fault that I felt everything." She took 2 hours to do this pedicure. I started my service at 5PM and did not leave until 8:30!! It was almost empty in the salon so they were not busy. During my pedicure I asked if she could please wrap my nails since I have acrylic and wanted a new full set. She brought me a bowl and asked me to dip my hand in, I asked her if she was sure we shouldn't wrap the nails and she said no. Onto the mani, a different girl who did my mani asked me and complained about why they hadn't wrapped my hands because now the full set would take longer, I tried to explain that I had asked for this but was literally refused. As the girl did my hands she coughed a few times directly onto my hand, no mask and no covering her mouth. She kept asking me to change what I wanted, Later I realized it was because she wasn't comfortable with acrylic. Even though I came for a full set I ended up doing overlay on my natural nail. The acrylic was so globby she had to spend extra time filing, drilling and buffing the nails. I came out with a halfway done glob on my natural nails. As I was doing my mani the woman who did my pedi sat in the chair next to us servicing another customer and telling him how difficult I was because "I was too sensitive and started to imitate and mock me in Spanish (I speak spanish)! The rudeness, lack of professionalism and lack of basic knowledge on how to do nails was astonishing! I have been doing mani's/pedi's for over a decade and never in my life had such a worse experience. I will be doing my own nails from now on!
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December 2022 by Ania Rodriguez
This place is horrible. I call to make an appointment and asked specifically for a very experienced manicure, the owner said yes no problem. Obvious the day of the appointment they put me with the available lady, this girl didn’t have a clue ,I asked for a deep and my nails last 5 days before start getting in pieces. If you don’t care about your clients you shouldn’t own a Bussiness, obviously the owner only care about money. I was there a few times before but for sure I will never go back. Service was done 11/11/22.Services: Manicure
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November 2022 by Manuela Aguilar
Watch out! Some nail techs use MMA for acrylics! I sometimes go here when I need a last min appointment but this time my nails chipped within 3 days, acrylic gel nails! I went back to my usual nail spa and when she redid my full set (because it was that bad) she noted it was MMA because of the gum like consistency the acrylic had. This stuff is illegal to use by FDA. I only gave one star extra because the spa pedicure was great and they customer service is good but don’t use a product that is illegal and harmful to your customers!Services: Acrylic nails
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November 2022 by Sarah J.
Paid extra for the non basic pedicure mainly for the massage and she literally spent 40 seconds on each foot.
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October 2022 by B. M.
Quality is terrible. I went to get my nails done on a Saturday evening, but by Friday morning my nails were chipped—and no I did not do any dishes or chores. The paint crackled and began to chip, either the polish OPI or the base/top coats were faulty. Also, the basic manicure i paid for did NOT include the the hand lotion massage or “hot towel service” as indicated in the menu they showed me that day. They cut many corners on the process and honestly I could have done a better job of painting them myself.
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September 2022 by Melissa D.
Well now I remember why I stopped coming here years ago. 30 minutes past my appointment that they weren't even aware was on the calendar. What's the point of offering appointments if they are not considered at all? Not even an apology, offer for water, or any respect for the customers time. This place goes back on the do not patron list.
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August 2022 by Madelene R.
This is the WORST salon. I went just for a polish change. It took them 45 minutes for a polish change. They charged me 12$ to remove gel and 12$ for polish. When I asked for a discount they told me they would repaint my nails. I told them I had a reservation for my grandmothers birthday and i wasn't able to get a polish change. Please save your time and your money and do not go to this nail salon. Rude. Rude. Rude. I wish I could give them a -10
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August 2022 by Loccassa F.
This place has gotten so unprofessional. Went there again after a previous experience where Suzette left me there sitting and sent someone to finish me. I go again and she left my feet in cold water for an hour and 20 min and never returned. I had to ask for someone else to finish . Why do you give appointments you can't honor? I didn't leave because my toenails were hurting. Rest assure I will not return and I will not recommend this place to nobody. You should treat customers with respect , we are paying and tipping you are not doing us a favor for free.
