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January 2025 by Roberta Cook
Friendly and professional staff and Dr. Ali Khoshnevis was very knowledgeable and professional and friendly.
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September 2024 by K
Guy in the front with the beard and glasses is so rude and very unaccommodating ! I ordered some contacts from a different location. I never got a call telling me they were ready so I went in this location, hoping to get some spares until they were ready. When I arrived, he told me the other location had my contacts and they were ready. I explained to him since they never called me. I couldn’t pick them up today. I Asked him if I can just have a one day trial until I can pick them up at the other location tomorrow he refused to give me one day spares and told me a basically use my glasses which I could not use well since they are broken. As a business, you always want to give good customer service and he definitely did not strive to give that. I won’t be coming back to this location
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August 2024 by Josmary Yepez
I bought Calvin Klein glasses in February, they offered me a one-year warranty, my lenses got scratched by accident, I called to ask about the warranty and they said that when they sold it to me, they didn't put a warranty on it, that they sell the lenses. I am not satisfied that they offer one thing and do not comply 😔
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July 2024 by Yvette Brown
They keep hangingup on me each time i call.
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July 2024 by Oz Argüello
The customer service is excellent, there is only one thing that did not seem right to me, and that is if they break your glasses or scratch them. They are not responsible for damages. They only cover you with glasses they have in the store. It doesn't matter if your glasses cost $500, they will give you $200 glasses that they have in the store.
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June 2024 by alex martinez
I called before I arrived to check my insurance card eligibility. The representative was so helpful with advice as well as patience! He took the initiative to call my insurance and utilize my benefits. Once my benefits were available, the vision works representative explained the promotions in the store and provided many options. I had a pair of glasses that I wanted to make prescription and VisionWorks was able to make it happen! This is my second time at VisionWorks and both visits were 5-perfect rating! I will keep coming back! Thanks for the great customer service! On the phone & in person!
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June 2024 by Sheeslove
Everything was perfect
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May 2024 by Lizzy Moore
Mediocre at best. I went there because I could not see out of my right eye so they changed the prescription in my left eye. I then had to go back to have it corrected after paying for contact lenses. I told them I wanted to go back to my original prescription and it has been impossible to get them to send me the correct prescription despite multiple phone calls. Poor customer service and poor attention to detail.
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May 2024 by Jj Kim
Very impressed with the efficiency and customer service of the team. Highly recommended!
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May 2024 by Barrett Molina
Ivelisse was very knowledgeable and very friendly.
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May 2024 by O B
First and last time I visited this store. No attention from the 3 staff at all. Did not hear a word from the moment I entered until I left after 10 minutes and tried multiple pairs. I was not a customer but a ghost… very poor service while only one other person was being helped.
From there I went to Warby Parker in Wynwood, night and day, excellent service and better products. Thank you for ignoring my presence Visionworks!
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May 2024 by Denio Perez
Terrible Customer Service After being told to wait my turn, staff started helping new client that just walked in. I left after that. I did end up going to a different VisionWorks.
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May 2024 by Elena Montijo
The Optician Ivelisse its amazing, I’ll definitely coming back again !! ❤️
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April 2024 by agustin ferreyro
Excellent service, Ivelisse assisted us, an excellent and very committed person
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April 2024 by Joselyn Turck
I’ve been tryna call and see if my order is ready and I got put on hold twice for 12minutes and the line drops. And now nobody answers.
