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March 2025 by Earl S
My wife and I went for our yearly exam. Dr. Friedman was awesome, we actually enjoyed this exam, great personality.
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February 2025 by victor granadillo
Frames on the glasses are 60 dollars more than other stores, but the people there are great.
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February 2025 by juan pichardo
Professional and at the same time family, human attention
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February 2025 by Marlon Venerio
Associate service was so perfect!
Totally worth the time, experience and the money.
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January 2025 by Elsa Martinez
Good communication and quick attention and my problem was solved, thank you
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December 2024 by Angela Romero
The associate by the name of Blanca at the on London Square branch is an amazing human being. Super helpful and very charming. She explained to us many things that had to do with our glasses and told us that adding a warranty is a great asset. She is worth having at that Visionworks. Tremendous and very friendly associate.
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December 2024 by Zunilda Davila
Very clean establishment and very good selection of glasses and contact lenses, Hansel was very friendly and helpful, he helped us with what we were looking for.
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December 2024 by martha tabares
I've been going to Vissionworks for 6 years and it's been excellent.
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December 2024 by myrtha mompelas
Starting with the young beautiful girl that work with the Eye Doctor ending to the person, I don’t remember her name that helped me choose my glasses….. They are the most efficient, outstanding, over the top… Not to mention the handsome white haired looking Eye Doctor that took such great care of my eyes. I have been to a few VisionWorks around the globe and I can honestly say that you guys are absolutely and without hesitation the most efficient. May God Bless you all. 🙏🏽❤️
And remember:
People Will forget what you say
People will forget what you did
But, people will never forget how you made them feel
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November 2024 by Marci Rox
Customer service is excellent. I was in and out in no time.
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November 2024 by Milena Ortiz Camargo
Thank you for the support and advice from the sales girls to the medical team 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼 excellent service..
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November 2024 by Joseph Gendron
Mirsa the Licensed GM is the most amazing optician ever. She genuinely cares about me and my vision. I will never go anywhere else, this place is amazing.
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November 2024 by Ying Williams
Unexpectedly bad service attitude of employees, not helpful at all. Asked for assistance on finding a frame while I couldn't find, told me it's on the top shelf while she remained seated doing nothing.
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November 2024 by Guillermo Morales
I’m really disappointed to share my recent experience with Visionworks after being a loyal customer for nine years. This year, I found out that my United Healthcare Vision insurance wasn't accepted for my eye exam, despite having full coverage. What’s more frustrating is that every year, I was charged for my eye exam without anyone bothering to check my insurance benefits.
When I decided to review my benefits this year and refused to pay the $60 charge, I was met with resistance from a front desk staff member who was unhelpful and didn’t make any effort to verify my coverage. I am not sure what her name was, but she was a shorter Hispanic girl with glasses that had thick black frames. It was frustrating to feel dismissed like that.
Looking back, I can only recall one employee from back in 2017 who truly assisted me in finding glasses that looked great on me. This is the only reason I would be giving 2 stars in my review. Unfortunately, since then, most of the staff have pressured me into purchasing frames at full price, making the experience feel more like a sales pitch rather than genuine help. To top everything off, I had scheduled my appointment a day in advance, but when it was time for my appointment, I was told that the doctor wasn't there. I already had a set schedule that day and they requested I came back later for the exam. Furthermore, they called me about 2 weeks later and said that I was a "no-show" and was asked to reschedule, in which I had the incident with the girl that did not want to go over what was actually covered in my insurance, so I left and will never come back.
Overall, I’m really let down by the service this year and the lack of support from the staff, especially after so many years of loyalty. It's disheartening to feel this way about a place I once trusted for my eye care.
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October 2024 by Will Eberle
The doctor was very nice however, the staff in the retail location wasnt. Seemed like they hate their jobs and questions bother them. Wont be coming back to visionworks after years of being with them.
