December 2022 by Zakarij L.
I chose this pharmacy, even though it is in a totally sketchy building next to what appears to be a methodone clinic, because it was the cheapest option for my prescription according to my health insurer and because I had recently had such a terrible customer service experience at Walgreens a week before. I was really hoping to have found the answer to my corporate pharmacy woes. But, alas, my experience with Medzdirect was even worse.I receive a call from a pharmacy tech on Thursday evening informing me that my prescription was "in." "In" is the keyword that I'll explain later. I said, "great, I'll be there tomorrow to pick it up." The tech says "well you need to call to let us know you're coming." To which I responded, "I'm telling you now, I will be there tomorrow." He says "OK."So I show up on Friday morning--less than 14 hours later--and am greeted by a sketchy closed and locked door with a paper sign that says "knock for assistance," or something like that. I knock, and a female tech opens the door about 4 inches and just stares at me. No "can I help you?" or even a "yes?" Just a vacant stare. So I say: "I'm here to pick up for [name]." She says nothing, closes the door and comes back 20 seconds later to ask "did you call?" I say, "yes, yesterday, they said it was ready." She closes the door again--f'ing sketchy, right?--only to come back 20 seconds later to say it's not ready and that the pharmacist is in a meeting until 1pm.I want to preface the rest of this story by stating I am usually really even-keeled and well-mannered. But given the blatant lack of customer service an clear incompetence, I'm now thoroughly (and visibly) annoyed. So she goes and gets the whiz kid, Johnny Fernandez, who turns out to be the same tech who called me the day before. He informs me that he was just calling to let me know that they got the medication "in stock," not that it was actually ready for pick up. Why in the hell would I need to know that?? As a pharmacy customer, I don't care when the pharmacy receives its order; all I care about is when it is ready for me to come and retrieve.At this point--and notwithstanding my usual cool temperament--I'm in a full-on shouting match with everyone in this creepy, dark, sad office, with them just repeating over and over that you need to call before you come pick up. They then give me the reasoning: "we have a lot of patients that never pick up their meds, so we require a call first to fill the order." I'm using real, adult English in my paraphrasing here. These clowns didn't articulate this as well. But, of course, I'm thinking: "but I could also call and then never show up, so what the F is the point of this dumb policy."Anyway, I then ask to speak to the owner and was told that no one working there (at least 3 or 4 mentally challenged individuals) knows who that person is. Incredulously, I ask: "No one here knows who owns this business?" To which I was told: "nope." So I say, "is there a card or something with the owner's information on it?" Again--"nope." So one of the fools tells the tech closest to me to "just give him one of those pamphlets over there." The pamphlet has nothing useful on it, mind you. And as I'm leaving to go--after asking whether I still needed to call in order to come back later that same day to get the meds I was already told were "in," I say "this place is the WORST," to which my friend Johnny replies, "so are you."Needless to say, I won't be returning.
