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January 2024 by Ira L.
Avoid Wells Fargo. Absolutely horrid customer service. They have cut back the staff here and you cannot get through to anyone on the phone. Everything gets directed to a central 800 number and the customer service reps have no idea what they are doing - provided you have the fortitude of going through the endless robo network to actually get a human being on the line. When you go to the branch they are not much better. Total incompetence.
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July 2023 by Yvette R.
What a disappointment! Have not been to this branch n a couple of years and now find one customer service rep and one teller, the rest are investment bankers. You have to use a phone to sing in. My phone did not work and when the cust service rep was free and she stopped wondering around, i approached her; she very rudely asked me if I had not already used the phone-sign-in Told her I needed to add a signator for the safe deposit box since my mother was dead. I was asked for identification and then she said to give her the death certificate. I did not have it and she said it was required! I said I was adding a signator and she very nastily said that dead or alive all people with access needed to approve of the new signator. Not once did she ask me to sit down nor was she courteous. WHAT HAS HAPPENED TO CUSTOMERV SERVICE WITH A SMILE???? I HAVE to go back but will start pulling my accounts although I doubt they care
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April 2023 by Pedro H.
Horrific response time, I had to wait 30 minutes to get attended and that was even after asking if someone can serve me. I had a simple document that I needed notarized and they refused to help me, even though it was my first time. For more context there were two notarizers and they were free
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April 2023 by A. PringIe
Wells Fargo, the company who has no problems opening bank accounts for people without permission is totally incapable of keeping their property even vaguely clean. This trash has been along the back of their property since last year. Their management must not care.
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August 2021 by Cristian G.
The best Wells Fargo in Miami by far, Excellent customer service.. all bankers are very Professional and friendly. I've opened multiple business accounts with clients, we've been satisfied every time. Highly recommended!
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March 2021 by Antonise F.
Amazing experience! I visited here on Saturday. I made an Appointment for 11am. Although I did not get taken in until around 11:30am, I had a great experience. I opened a new account. Brian helped me. He explained everything thoroughly, did not pressure me into anything I didn't agree with. He also gave his honest opinions on the questions I had! He made the process extremely easy and understanding. On my way out, a gentleman held the door open for me and had a nice exiting statement for me. So happy this will be my new bank! Had a wonderful experience.
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November 2020 by Yamil Selman
Bank did not let me deposit a check made out to Wells Fargo and my acc. with them. 3 days later, and still results.
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November 2020 by Eidy Gomez
(Translated by Google) Without a doubt it is my favorite establishment. An excellent service; with officials as professional as: Alysa and Sofia. I love having Well Fargo. ?(Original)Sin duda alguna es mi establecimiento preferido. Un excelente servicio; con funcionarios tan profesionales como: Alysa y Sofía. Yo amo tener Well Fargo. ?
