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December 2024 by Barbara Corredera
Magnificent attention, I hope to solve my problem very soon.
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December 2024 by Santiano Santiana
Good service but only one cashier outside
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November 2024 by Carlos Ortiz
I had a wonderful experience with Dorisleivys Pérez and Alexander Fernández at Wells Fargo. They were extremely kind and professional, taking the time to assist me with all my needs. Her attention to detail and willingness to help made the entire process smooth and pleasant. Thank you for the excellent service!”
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July 2024 by JJ Cavins
Called 4 times to see if notary was available. They never answered the phone once. Show up and no notary on staff. You can do better Wells Fargo.
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July 2024 by Patricia Castro
Terrible customer service, the employees at this location need better training to work with the public, I went to try to open an account for my daughter and the bank employee told me that they couldn't serve her that they were already going to close I think At least they should have a little more empathy with customers and also agree to give the right solution to the customer, terrible bank
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July 2024 by Manuel Saldana
terribly trained. I made an appointment to open an account using a power of attorney. first I'm told by the banker (who is beyond unprofessional in her appearance wearing Skin tight jeans and shirt) that they cannot open accounts using a power of attorney. this is different than what I was told by a banker at another location over the phone. she is adamant that I am wrong but finally agrees to send the document to her legal department for review. I get a call today asking if my documents were double sided. I say yes and she tells me I have to make ANOTHER appointment to come back in so they can rescan the documents and resend to legal. This lack of professionalism and training are unacceptable considering this is a regulated financial institution.
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May 2024 by Rafael Hernandez
0 empathy a lot of delay and always only one cashier for very long lines and the others talking next to them as if they didn't have to do
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April 2024 by Carlos Oviedo
The manager of this establishment seems to have zero empathy, I don't know if she knows the meaning of that word, she treats clients very badly, I don't know how a person like that can be the manager of a bank and deals with clients on a daily basis, I had a bad experience, I recommend visiting another Well Fargo bank, not this one
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March 2024 by Steve & Jodi Anderson
My husband and I had an appointment scheduled with a banker this week. What a blessing we met with Alexander. He calmed our fears, he corrected problems with our accounts, he shared knowledge and insight, he was professional, he was kind. He IS the model employee for any employer. We pray that WF knows the blessing they have for this branch and the face of the company.
We also interacted with other branch employees, and all of them were friendly and thorough. If Miami was our homebase, we would travel out of our way to conduct business at this branch.
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December 2023 by Angel Gonzalez
Personnel failure
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November 2023 by Gustavo Moreno
Terrible branch, there is never anyone to attend you. Why is this location even open
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August 2023 by margarita castillo
Very good and every time I go it is very fast and all the employees are very nice.
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August 2023 by Tamy Galaz
I go without making an appointment at 1:45, there is 1 executive serving the public and just 2 people before me (1 with an appointment and the other without an appointment) and at once the executive says that she will only serve those people... they are supposed to finish From working at 5pm, how is it possible that they don't want to serve more people? The level of laziness seems unusual to me.
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August 2023 by Yusef Duran
The bank was getting worse every day, I went to open a new account and with the bank literally empty they said they had no space and it was only by appointment.
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June 2023 by Luis Pérez
I arrived at my appointment which was at 4:00pm and arrived 15 minutes early. And still none of the employees have attended to me
