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January 2024 by Patricia Belfort
I found this location dirty and understaffed. Wait time at the drive up teller was so long, I parked and came in. The lobby only had 2 customers and there were only 2 cars at the drive up teller so I'm not sure why I had to wait so long for an acknowledgment. The teller who did help me was unprofessional. She wasn't rude but was very casual, seemed bored and was not very friendly. There were no deposit slips out either so I couldn't prepare my transaction while I waited.
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November 2023 by Shirley Hester
Had to use the aTM to get out money for my trip to Tifton GA. Had no problem at all
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July 2023 by Edgar Roulhac
Every time I come here there's too many at the desk and one person at the window helping this is unacceptable but I guess since this isn't Coral Gables this is how we get treated in our neighborhood and who's ever the Supervisor or in charge scheduling tellers need to be fired.
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May 2023 by Rolshell Johnson
This is the worst bank ever! I came to open a business account and have been turned away 3 times because I didn't print out my sunbiz documents which are accessible from online. First time I walked in an unknown employee gave me a verbal appointment which noone knew about. Then the number they gave me on the card did not answer or return my call & lied to my face about it. I go in today with all the documents and again I'm refused service and told to change my address. I'm not coming back here! Wells Fargo this was strike 3.
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March 2023 by Country 305
In and out fast. The way I like it.
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January 2023 by Ana Esther Guerrero
Absolutely disgraceful, I guess the people that live here do not deserve a decent bank for themselves. At what would be rush hour to anybody at 12:00 in the afternoon the bank had only one tell her working and six people having coffee having breaks walking around the branch as if it's tea time yet everybody has to wait patiently to be seen. Absolutely disgraceful, if this bank was in Brickell or in what people would deem a better part of town, I absolutely know for a fact that the customers would be treated with more dignity and actually have people there servicing them at such an important time of a day. When complaining all they did was look the other way not even a dignified response.
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November 2022 by Vickie Devine
This place deserves no stars. Can I just put a big ZERO. The employees are rude and the branch is dirty
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November 2022 by jakaria mohammed
There is no people .. 20 mint in line drive thu big line .. they don’t care ..
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June 2022 by Carrie Livingston
I used the ATM at this branch and it was filthy! With the covid virus, it would be nice to keep those machine sanitized. Next time I will wear gloves!
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March 2022 by Jason Garcia
Truly an unpleasant experience. 2 hours of time wasted waiting on change! This is NOT the first time either… I would give 0 stars if it was possible.
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November 2021 by Annetta Hylton
Rose, was absolutely the worst agent. She did not pay attention at all !!!! Completely did the transaction wrong and I did not receive an apology.
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November 2021 by Hubert Gause Jr
Had problems with this bank in the past only to return a few months ago because of problems with BOA.
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October 2021 by Niesha Mack
I have received the worst customer service due to “lack of staff”! I was told that I couldn’t be helped in an EMPTY bank because I didn’t have an appointment.
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November 2020 by Pretty Girl Ruby
BEEN BANKING HERE SINCE WACHOVIA
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August 2020 by Julie David
Great experience, great customer service and fast service. Thank you ?
