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February 2024 by Alberto B.
Best Publix I've ever been to, the staff is super nice, visit enough times and they'll start to remember you. I come here in the morning and in the evening to buy dinner to cook at home. I've returned stuff a couple of times before and customer care had no problem refunding my items. Great ambiance, very great staff, and an extremely great place for grocery shopping.
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September 2023 by Dan P.
Was told item would be ready in 10 minutes. 25 minutes later when the front ladies checked they said it wasn't even started. 2 stars because the serving ladies were nice.
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April 2023 by Kim J.
They're so friendly especially Victoria in the deli! I'll choose this Publix over the others just because of Victoria!
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January 2023 by Shawn M.
I looked through several of the reviews and saw several very poor ones. Maybe I've been jaded. I've visited all of the Publix stores in, and around, the Pensacola, FL area and can honestly say that other than they seem to be slightly more expensive and their fried chicken isn't very good, I really enjoy shopping there. Customer service is fantastic. They always have plenty of lines open to handle the number of customers in the store. I enjoy being able to order deli items online and pick them up later at the service area so I don't have to wait at the deli counter. The bread and bakery goods are really tasty. I really like their fresh produce section and their meat is superior to any grocery store in the area. They can't compete with a butcher shop, but for a grocery, the meat is pretty good.I'm writing this review this evening because I went to Publix earlier and bought fried chicken for the first time. This is really the first negative experience that I've had with Publix. I'm not saying that we didn't eat the chicken, I'm saying that it wasn't good enough to justify the decadence. We'll stick with Popeye's for fried chicken and leave Publix for all of our grocery needs.
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December 2022 by Carla H.
This is the most vial organization and supermarket I have ever entered in my life. The managers overlook pets inside the supermarket that they have no business being in there the only animals that should be allowed is a service dog that's it. In Miami Dade is the worst for allowing pets into their store!! instagram.com/reel/CmzIE…
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April 2022 by April I.
I would give zero if I could. Just received a Publix delivery and RAW CHICKEN was in the same bag as my lettuce and Boars Head lunch meat. I've been disappointed in this store before, but this takes the cake.
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April 2022 by Tracy M.
I love Publix! Grew up in FL, and have since moved, but it's always nice to shop here. Picked up a few items while we were in Miami, and this was a great Publix. Excellent customer service. Clean & had all we needed & more!
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March 2022 by Matthew C.
Jesus christ people in this Publix are ALWAYS soo lost. Be prepared to hold on the phone forever for a simple a** question. They will bounce you around different people and at the end not even answer you're question.
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July 2021 by Ghislaine V.
This Publix is the local publix in my area and for 5 years I've had to go to the Publix in coral gables a whole city away when I want chicken because when you order chicken here the Hispanic lady tells you that very time -" what I fried is outside I don't have anymore chicken and she won't make you fresh chicken, I've asked please to check and she doesn't she just tells you No she doesn't speak English working at a Publix- as if that wasn't worst enough I complained to the manager a few times once they told me they always have chicken and she has to make it fresh at what ever time I felt bad and I left they did nothing of the matter. That time I went at 7 asked her if she had chicken she said she dint have chicken and dint even check she just said flat out no and that she was cleaning the fryer already at 7 something pm (so rediculous).. that was one of the times I put the complaint- I made it to the other Publix before 9pm the lady from the other Publix went checked to see if she had and fried me the chicken almost at 10pm I said thank you to her and told her how grateful I was for her even going to check and see if she had chicken .. that's good customer service. If you want fresh fried chicken don't go here and ask for it because most of the time the short lady with black long hair under a cap with black frame glasses is going to tell you No. I've never in my life of living have encountered such poor customer service . I downloaded this app just to give this review because today I won't to ask for chicken again at 6:10 pm hoping to get lucky and she leaned against the furniture and said she dint have chicken a boy came out from the back and said there's a box here and as I walked out and said I'm never coming here again she came to tell me she'll fry me the chicken because we heard a man come out and say he checked and there's chicken. She was shocked up and went to fry the chicken . The cashiers are so so nice but these people where they fry the chicken wow they should both be fired the blond lady and the one with the black hair because there nasty and the Customer service they give doesn't match up with Publix Customer Service Standard- if you can't keep up with the customer care In Publix maybe you need to go work at sédanos . They shouldn't hire people to fry chicken who hate frying chicken .
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May 2021 by Aileen C.
The officer at the front , badge 1460 " Diaz" screams at customers in Spanish when they're pulled over to wear a mask and continues to scream as customers are pulling the mask out of their purse in front of the customer s children . Zero respect for customers and zero class . Not worth the stress
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May 2021 by Mathew C.
Bakery had bread with mold. gross ! i ate part of it and was grossed out obviously!
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April 2021 by Stephane F.
Yoel Ver is an incredible young man, he is totally devoted to his job and provided excellent service. Thank you, best wrap ever!
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March 2021 by Winston S.
Ok so this review is a long time coming. This Publix is within a mile of my house so (unfortunately) I frequent it. I gave up on it long ago for groceries by going to Trader Joe's, however, we do have to pick up a thing or two from here on occasion. Let me start by saying, I believe in helping the community and providing jobs for the elderly but this Publix takes it to another level. It is, quite literally, staffed with employees that probably belong in skilled nursing facilities. And because of that, the service in all sections is PAINFULLY SLOW. The deli is consistently 5-6 people deep and the cash registers (when there are more than 3 open) take eons to check out. Avoid this Publix at all costs and go to the one on 16th and 57th Ave or on Flagler and 97th. Both are sooooo much better...
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August 2020 by Mireya A.
I love Publix, great variety of products, fair prices, and good customer service.
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January 2020 by Alexander W.
Publix is the grocery store I seem to always see anytime I visit Florida. I would like to give this grocery chain more stars, but something about them seems off for my buying experience. I want to give a higher rating because this store in particular seems to always have samples available. I always see customers at the deli consistently asking for samples. They have a spot in the front of the store where simple recipes are prepared and samples are given out. The setup reminds me of an HEB store in Texas. I rather like that aspect of the store. I think my issues come when I comparative shop here. Simple items like rotisserie chicken is a sore spot for me. I'm used to a sizable $5 or $6 chicken in various other stores. Publix has smaller chickens for generally a dollar more than my normal chickens. Another sore spot for me is the clearance section comparative. Their section is so small with very few items. When it's all said and done, it is simply a grocery store so your experience may vary. Customer service at this location is always solid. Publix brand items may be decent deals. You can't truly demand more from them...but they also can't demand a higher star rating.