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August 2023 by Hillary F.
Came to get an item from the deli department only have Mercy yell at the other lady that she refused to see customers because she was upset at something a coworker told her to do. I waited as the other lady prepared my order all the while listening to them yell at each other. Talk about customer service.
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May 2023 by Y. Henry H.
This is the closest one to me and fortunately, also the best one. I just moved to Miami and had to change insurance and pharmacy plans. Had several not so satisfactory experiences with several chain pharmacies in the area, I landed here by accident. First I ran into Aimee, she got my first problem solved and I got my prescriptions finally after a month of running around (physically and/or by phone) between the provider, Medicare plans and local pharmacy chains. Well, several subsequent needs and visits have always been handled very well also with other staff members. I commend to the Pharmacist/Manager, Mr. Michael King, of their good services but I thought my experience may help others in the neighborhood. It is a well managed Pharmacy with well mannered staff. They inform you by text message the progress of your prescriptions. I feel good there is a good pharmacy around when I need one. Thank you, Mr. King and staff!
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December 2022 by Jus P.
Shawn in the Deli department is a great person! Had a great conversation and very hospitable!
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April 2022 by Wendy A.
First time of this Publix and I was just here because I was driving around the area. I liked how spacious it is inside and also outside where the parking lot is. The service was great at customer service they help me right away and of course as every single Publix I have been this place was impeccable in with my favorite discounts, the BOGO which are the buy one get one free.
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April 2022 by Annie A.
If you go to the deli, make sure you stop by and get your order from Nicole. She always has a great attitude and knows her deli. She slices everything the way you order it and she's quick. She truly is the BEST employee at that store. Excellent customer service all the time. She should be promoted to manager!
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July 2021 by Gaby F.
This is my go to Publix, and although I like almost everything about it, I must say the Deli has been really slacking. The Deli took those three stars off. I understand the Deli is where some of the toughest positions are but please carry that hiring process properly and then train them. A couple of ladies are very helpful and i always see them running but the rest seem to be blind and mute. I have seen this issue, but way worse, at some others Publix Delis in the area. What's happening? On another note, Miguel gives great customer service. I'm unsure of his position but I believe is managerial.
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June 2021 by Amparo M.
Friendly cashier and bagger kept me entertained during my purchase. They successfully passed my coupons and bagged my order nicely. Clean store and well stocked up
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May 2021 by Rachel P.
Ordered subs online from the deli for Mother's Day because we wanted a relaxing low key lunch. In the special requests section, asked for half of the sub to be plain without anything on it and they didn't pay attention to it and they also forgot the oil and vinegar packets. Not to mention the bread was ROCK hard. It split while I was eating it. What person would think this is okay to serve to a customer?? I even called to speak with the manager and was being mocked and then asked to call back. Publix, where shopping is NOT a pleasure
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October 2020 by michelle b.
This is my favorite Publix in my area. They always have all the extra items I enjoy, specially in the deli gourmet cheese section and lots of craft beers to choose from. Another definite plus is their AC it's always full blast and that is something we can all enjoy in south Florida.
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October 2019 by Myra D.
Love coming to this Publix. There are two others near by, this is the most convenient especially because of parking. Staff is always super helpful. Shopping is truly a pleasure.
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August 2019 by Kristen C.
Fritz made the best damn sub I've ever had and Tia is a sweetheart and funny. Thanks you two!
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July 2019 by Glenn O.
Our family has been shopping at this Publix since the day it opened, and we have never had an unpleasant shopping experience at this location. Publix has retail figured out, and any brick and mortar storefront should walk a Publix store and see how the product is displayed, signed, and how customer focused all of the staff are, all the time. Every Associate greets us, and if I have a question about where to find something the Associate doesn't look and then gesture, saying "Over there" like in most stores with lazy staff. They drop what they are doing, and escort me to the product. No better way to make your customer feel important than to go above and beyond, all the time. My only suggestion is that Publix stop soliciting donations at the checkout for charities. Some of us donate regularly privately, and it gets annoying. Giving should be private.
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May 2019 by Juan T.
This complaint is specifically about the pharmacy and not Publix itself, and more specifically it is to warn others about the mistreatment our family has received from Jane Lin, she is rude and disrespectful and does not deserve to be in the medical field, Publix does not care but I do and will be filing a complaint with the Florida Board of Pharmacy, if you care to join me, ask me how.
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April 2019 by Rick M.
One of three Publix close to home. Very organized,clean, great service, large parking lot and not aspacked as the Publix in Country Walk. It sure is nice not having to struggle with heavy traffic or small parking lot at arrival and again departure.
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December 2018 by Rodney G.
Worst pharmacy here! Customer service is awful. They'll put you on hold over 12 minutes. Call back and transfer me to another department. Called back again . Finally they answer and hanged up the phone with out saying hello. Smh deli sucks too!