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January 2023 by Albert B.
The Publix on Miller Road is clean and well-organized, and the staff is all super friendly and helpful. The prices are good, and there is a great selection of products.One thing my daughter and I love about this location (and most Publix's) is that they give out free cookies to kids at the bakery. My daughter will even stop watching YouTube just to come with me to the store and get one of these cookies. They've got both chocolate chip and sugar cookies with sprinkles to choose from. The bakery also has a ton of other yummy baked goods. The deli and prepared food sections are also top-notch.All in all, I'd highly recommend this Publix. It's got a great selection of products, friendly staff, and free cookies for kids - what's not to love?
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May 2022 by Jenny H.
I really love my neighborhood Publix, everyone is always so nice and engaging and truly go out of the way to help. My 3 star review today is for my daughters birthday cake. I ordered it in the shape of a # 1 for her first birthday, vanilla and fresh strawberry filling so I paid extra for that instead of just the plain buttercream. When we cut into the cake it's mostly a super thick layer of icing all around!!! Hardly no vanilla cake or filling at all!!! So basically at the end of the day I paid $50 for an icing cake. I won't be ordering number cakes again!
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January 2022 by Lily G.
This used to be the Publix I go to for my family's birthday cakes but that's until today. I experienced the worst treatment of my life. If those are the kind of employee you are going to have the store would be better off with not employees at all. The lady at the bakery was extremely rude today during all my interaction with her and to make it worse after I chose my cake and ask her to please put a birthday message to my older daughter she simply said they don't do that service at all mind you my youngest birthday was last week and I bought the cake from them with a Happy Birthday message written on it. When I left I tried to speak to a manager but the two people that were there didn't even asked me what happened one of them just walked straight to the bakery so I simply left and went to the Publix on Bird Road and 79th (I believe) where they wrote a message on a cheesecake with not complains because they didn't have the cake I want it. When you have the right employees!!!
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October 2021 by Ella G.
mariela at the deli was extremely nice. she was so warm and sweet in the small interaction we had with her but she really had a big impact. literally made our day.
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October 2020 by Stephanie B.
This is one Publix where you can honestly say shopping is a pleasure! Everything is organized and all the staff is helpful. I really like the under ground parking
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April 2020 by Christopher P.
If you are going to restrict your customers to only those who have flu masks, you need to make signage and/or enforce the rules at the door. Not wait until the person has all the items they need, make the long line at check out, only to be told by the cashier/manager that we are refusing service to those who are not wearing masks. At the time that I type this, masks are "recommended" and not yet required by the state/county. But fine, I get it. We are living in a very difficult time and want to minimize the damage here. But put SIGNAGE and let people know they need a mask. I don't have one because they are sold out everywhere. Staff handled this very poorly with me, and I will not be returning to this Publix.
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March 2020 by Joey C.
This publix was on the news because one employee tested positive with the Coronavirus. It can happen anywhere but why are they not making their employees take precaution and wear gloves and mask. Especially in a time of crisis. If that employee would've been protected he could've avoided possibly becoming positive. Also, we will never know how many people may have come in contact with him and because of the company's bad management in enforcing protection are jeopardizing those who do follow preventive measures. I hope Publix learns from this . I don't care how much they sterilize and clean equipment and the store. People go home and have contact with others which can make them carriers of this and come into to work without knowing they have caught it. Please, please, please! Take every precaution as the news shows numbers raising daily.
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December 2019 by Brittney J.
Definitely the best Publix in the Kendall area. It's clean, the employees are so sweet, and they speak English. The only reason I give it 4 stars is because the deli is slow. The have convenient pre-sliced deli meats and cheeses you can pick up, but if you need something specific be prepared to wait in line for at least 10 mins. A great perk is the parking garage below the store, it's perfect for a rainy day or when it's too hot outside and you want to keep your car cool. I'll be shopping here for a long time.
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October 2019 by Felix J.
I found it!! The BEST Publix in town! I had gotten to the point that I had given up on finding good customer service at a deli counter. The workers behind the counter at other locations are usually carrying on w their own conversations and are are pretty dismissive of their waiting customers. Not this location!! All the gentlemen back there were attentive, quick, and even took the time to announce to their waiting customers that they'd be w them soon. The seafood manager was helping his customers like you would only see in a commercial or something. I called the manager to let him know all this was noticed and to keep up the good work. This level of service does not happen by accident so kudos to Carlos Cruz and his efforts in making this my new home Publix (although it's not the closest one to me).
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September 2019 by Brittany W.
Shopping was definitely a pleasure when I came here today! I was greeted upon walking in and their seafood looked fresh; not like the previous Publix location that I had to walk out of. The guy that helped me in the seafood department was super nice and attentive.The other staff that I ran into, spoke to me as I passed by them. This is what I call customer service! This is a two story Publix location. Although this location is a shopping plaza and has parking spots, this location also does have a parking garage under the store. So there should never be an issue with parking. When you walk in you have the option of getting on the elevator or the escalator. You're better off getting on the escalator because the elevators seemed to take forever but don't hold that against them. lol. The also have the shopping cart escalator like all of the other two story locations have. Other than that, it is your typical Publix. Stop by and visit if you are in the area.
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August 2019 by Matthew L.
Deli department has no sense of urgency and lacks customer service. What is the point of scheduling an order online in advance at this location? Just remove the service from this location please. On Multiple occasions I placed an order online for pick up and when I arrive it is never ready. The last time this happened I ordered a sandwich sub and it was not ready after 30 minutes of the promised time. Avoid the headache and choose another Publix cause shipping was definitely not a pleasure Update 8/8/19: Gave the Deli Department another try. I ordered my sandwich wrap at 11:30AM online for pick up at 1:30PM. Around 12:40PM a gentlemen called me to say there is no spinach wrap available (weird thing to say at a grocery store) and I opted for the tomato wrap instead. I arrived to the store at 1:40PM and the sandwich wrap was not done. At this point I asked to speak to the Deli manager and explained what happened. She was apologetic and someone made my wrap. Can't believe this is still happening. I'm not sure I'll give them a third chance.
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December 2018 by Julio L.
Best Publix I've been too. Staff is very friendly and they always have plenty of people to help you out. Parking is very convenient as well .
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November 2018 by Brian M.
I recently visited this Publix with a gift certificate my employer gave us for Thanksgiving it was to be used the same way a personal check would. The manager on duty refused to listen and just kept repeating that Publix does not accept 3rd party checks he was rude and condescending refused to listen just kept saying no.
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September 2018 by Eddie G.
Don't bother with online orders at this Publix. Will never be ready on time or they don't make it at all. They claim the order get lost. Has happened to me 3 times at this location. Luis at the Deli came through tonight and was great help.
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June 2018 by Lynette E.
I love this Publix! Love that you hire and help those with special needs succeed. I see how your employees embrace and help one another. How cool is that!