WinkBeds offers comfortable and solid mattresses along with well-constructed frames that are easy to assemble. Customers have generally found the mattresses to be comfortable and supportive, although some have noted issues with firmness and sizing, such as a mattress being slightly smaller than expected. The shipping is typically prompt; however, there have been complaints about customer service responsiveness, particularly regarding communication about back-ordered frame parts, which led to some inconvenience for customers. While most customers received their products in good condition, there were some concerns about packaging and the lingering offgassing smell from the mattress, which raised health concerns for some. Additionally, a mattress protector was automatically added to some orders, but its material did not meet customer expectations, leading to dissatisfaction over its comfort and lack of a refund option. Overall, WinkBeds provides a quality product that many customers enjoy, but improvements in customer service and product communication could enhance the overall experience.
The Luxury firm is a bit too firm and the soft is a bit too soft. Think a medium between the 2 would have been perfect.
October 2024
I received my order on timely manner. Got the extra firm, so far it feels fine, wish it was a little more firmer. Time will tell, only had it for two weeks now.
September 2024
The mattress was good, however I missed the automatic addition of a mattress protector, which was fairly costly. I was not happy with the protector and the company would not refund me for it. Double check your order for the mattress protector! It's made of a plastic/rubber material that does not breath and is uncomfortable.
