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March 2024 by Lynette Weaver
No matter who service me, all of the young ladies in the store have amazing customer service. They are friendly and welcoming. If o can give them 10 stars ? I would.
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March 2024 by Aaron Gould
Zenna makes you feel so at home that your wallet gets comfortable as well. She has the best customer services, always professional and courteous and I go my way to shop at this Zales because of her.
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March 2024 by Mikquila Brown
I love shopping at this store !!! Zenna provides the best customer service experience !!! and is very welcoming !
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March 2024 by Bryan Kaimrajh
Yasamin did a great job helping us with finding different selections while having patience and respect our space and personal decisions on our selection. Zenna welcomed us with open arms and treated us like family. Staff have great attitude, warm and inviting, professional.
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February 2024 by Jose Perez
I was looking for something very special for my 13y anniversary. It was very specific: two rose gold bands with diamonds, infinity style on a nonstandard sizes. Also, I needed them in less than three weeks. After looking for weeks at different jewelry stores I was offered the perfect solution by Zee, the manager at Zales at The Falls mall. She told me about customs orders which was a perfect solution. She ordered them for me just the way I wanted. She did the extra mile contacting the factory to expedite the order while also was in constant contact with me. The rings came beautiful and two days prior the deadline. I am a very satisfied customer and I highly recommend Zales at The Falls, the staff is very friendly and knows their business very well.
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February 2024 by Ashley Wentworth
Zenna was such a great help, very informative and extremely friendly. Amazing service and she is a huge asset to your store!
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February 2024 by Jahan Cenol
If you're looking for transparency, care, attention to detail and knowledge you're shopping in the perfect place. The store manager Zenna was absolutely excellent. Truly the best service experience I've had from a jewelry company.
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February 2024 by Karen Gonzalez
This place was amazing, customer service was amazing specially the manager Ms Z she’s the best ❤️❤️❤️
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February 2024 by Frank Alvarez
Awesome customer service. I enjoy my time over here everybody really helpful. Specially, Miss z
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February 2024 by M. H. MILNE
Wonderful staff-
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February 2024 by Brandon Abel
Z was and ALWAYS is amazing from the moment we walk in until we walk out! Thank you for being so professional and so kind!!
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February 2024 by Liz A
Exceptional customer service. Z is always available when you need her and she always makes sure you leave happy! Thank you so much Z for being so awesome to me and my future husband!
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January 2024 by Eneida Martinez
Very kind and professional. I love my ring
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January 2024 by sergio bonilla
Jasmine amazing help
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December 2023 by Tania
We had a great experience shopping at this location. Bryan was very helpful and very patient
