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July 2024 by Anne Devine
My daughter recently relocated from Pace. When her mail wasn't forwarded she went to the USPS on Chumuckla while in town visiting. Her former carrier, BRUCE, was there, recognized her, and helped her locate the mail, solved the problem, and generally went above and beyond to help. Nicest postal worker we've ever encountered!
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July 2024 by Miss Chris
Used counter services twice in the last few months. First visit she was polite and helpful, second visit she was rude and sullen and barely said a word like I had done something wrong. Won’t go back again. It’s crazy how people in this county act sometimes.
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May 2024 by Chip T
Super helpful and courteous. Everyone here was very considerate and communicative. Staff is great. Thank you!!!
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April 2024 by John-Henry Justice
Charge for items that should be free. The USPS provides them the items for free and they charge the customer. EVERY ITEM I send gets flagged and charged additional. I eBay a lot and the lady ALWAYS has some remark about it. WILL NOT EVER USE AGAIN.
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March 2024 by Tor Johnson
THIS IS NOT A POST OFFICE!!!! Why is it listed as one?
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December 2023 by Cori McDaniels
Horrible - currently waiting in line to get inside Alyssa’s to drop off some packages. They are having a penny sale so the line is really far back to even enter the store . I asked at the customer service door of the post office part if I can just drop these packages off - no receipt needed and they already have labels . The guy had no idea what I was talking about and said he would check- never bothered to come back and let me know.Pace needs to separate their post office from a retail store.As a side note - The post office here is hands down the worst I have experienced. They refuse to answer their phone and you have to go in person to find out any information . When you do show up, half the time they say they can’t help you. The last time I went for a missing package , I was told the person I needed to speak to was in meetings for the NEXT WEEK and no one else could help me . That same missing mail package ended up not being “missing “but was actually stolen by a mail carrier who apparently quit soon after . My package was never recovered and they were unwilling to assist.
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August 2023 by Kathy Haught
Yes, my package is only about 2 weeks late AND they simply don't answer the phone.
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May 2023 by Megan Flowers
Never answer phone, flagged mail never picked up, flag turned down - mail remains - new mail placed on top of going out mail - door closed. - mail delivered to 5 houses down inside a broken empty house mailbox. Brand new car tag never arrived.. but inside that box found by a good neighbor. All in the last 7 months. Can't trust or reach anyone.
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May 2023 by John Spitznagel
About 50% of the time my packages are either delivered to a neighbor's mailbox or the parcel locker key is left in a neighbor's mailbox.
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March 2023 by Linzy Garza
I filed a complaint online about my package being delivered to the wrong house and within 30 minutes they had found my package and put it in my mailbox and called to apologize. Very impressive.
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December 2022 by Sherri Champagne
What is wrong with this post office??? Terrible service, and constant missing pkg delivered to the wrong address. I get notices saying pkg deliverd but not to me then find out it was delivered one street over same house number but totally different street name?? I am so ready to eliminate USPS completly there are much better alternatives they are terrible!!!
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November 2022 by Amanda Herder
No one ever answers the phone... ever!!!!!
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November 2022 by Patrick OBoyle
Every location seems to be way under par and do things that don’t make sense. I can’t get a straight answer online or in person. I’m currently without a physical adress and just need my mail held so I can get it.. But it’s a headache…
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November 2022 by Susan Johnson
I have issues with our postal carrier we live in pace and have lived at the same address since 2004 and in the last few months she has hit our garbage can numerous times I have called three times and complained and nothing has changed even though my 75 yr old aunt has to pick up garbage the neighbors have even helped her the mailbox and the garbage can are not close together I am going to have to go above her supervisors head I could tell when I spoke with him all three times he didn't care he is at the Chimuckla hwy office its one thing we don't get our mail til 9 o'clock at night and then you find your garbage can hit maybe she shouldn't drive at night
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November 2021 by Sharron M Schoegje Enfinger
Lost package! tracking showed out for delivery. Nope! then showed no update for 3 days!!!!! Awaiting delivery scan & lost. The folks there at 32571 told me my regular carrier would deliver today... Regular carrier told me he would be off for a week! Temporary worker (had it for delivery) has it no doubt, and now we are dinking around with office to try to find it. USE FED EX, USP anyone But this Office!
