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September 2024 by Shawnie R
Service is extremely terrible at this location, I have a business acct and it takes almost 30mins to do a deposit whether in branch or drive thru. I called the branch and left a message one morning, no response close to the end of the same business day I went into the branch since no one returned the call as I’m doing my transaction at the teller window the personal banker was checking the voicemails and I could hear my message bc he had them playing on speaker, he simply deleted the messages. When I was finished with my transaction I said to him that was my voicemail you just deleted and didn’t call back he laughed and said oh bc I saw you in here. Mind you I don’t go into the branch often and he do not know me well enough to know that it was me on the recording. He didn’t even acknowledge me when I came into the branch. He told a quick lie to get out of the hot seat. I scheduled a virtual appt since you can’t schedule one at the branch and they never called on the day/time of the appt. Smh Needless to say I cannot wait to transfer my business acct as Truist overall is a terrible bank to deal with, customer service sucks!!!
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July 2024 by Strategic Memories
Marilyn Huggins-Neal she is awesome super professional customer service is off the charts she makes me want to stay with Truist
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April 2024 by Nicohpa
Horrible customer service, they don’t greet, ignore the customer, over 15 minutes waiting in front of the window drive through area and they didn’t even acknowledge me. I spent over 20 minutes to make a simple deposit.
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February 2024 by Tishad Rahman
Worst service everThe employees looks like they don’t want to do anything, they shake their head when the deposit is too largeUnprofessional
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February 2024 by Taryn Williams
Walked in at 12:30pm with a $50k check to open a checking account. Despite the interior smelling like 20 packs of stale cigarette smoke, I sat down to wait. There was one customer in the branch and 4 employees. After waiting for about 5 minutes, a lady emerged to tell me that no one would be available to help me for at least an hour and I could try back at 3pm. Lol. I’ll pass, your loss.
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December 2023 by Raysa Lizardo
The WORST bank Truist can possible have. The employees are rude, and couldn’t care less if you need help, they don’t even look at you. I just witnessed someone wait at the teller window for 15 minutes while the tellers just stood there. With all the horrible reviews, and bad experiences, I don’t understand how this branch this still open! After my experience today I drove down the street and opened an account with Chase. I’m DONE with this bank and the horrible customer service
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September 2023 by Dimitri Lopez
Every time I go or my family goes there there is something that can’t be done despite the place been always empty. It looks like a place from the 80s. It’s depressing to go there. I live across the street and prefer to drive 5 miles to a different branch just to avoid the place. Referred a friend and had the same issue ?
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September 2023 by Jader Salcedo
Horrible customer service in Miramar, was standing in line with no one infront of me for 5 mins before I was acknowledged and every time you need something or tell them something they reply with a know it all answer. I was clearly telling the teller what customer service told me to do and ofcourse they say that’s not how it works lol fire everyone at this branch 0 stars
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August 2023 by Kingston305
John Ramirez helped me get my account back open when the other managers at the Miami Beach branch couldn't. You're a stud brother! Thank you
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May 2023 by Adam Anderson
I wish there was an option for no stars. I truly wish this bank didnt take over Suntrust. This bank is unprofessional. They don't answer their phones or emails. I went in person to ask for online wire option to be set up. She took a minute and said she had to unblock it and assured me that she did so. Only for three weeks later I still can't wire out and they do NOT RESPOND to calls or emails. Don't waste your time. I will be closing my account where my business isn't valued.
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January 2023 by Alex C.
This bank is predatory. My wife and I were out of town and they allowed almost 50 $10 transactions go through on my small business account - and charged us a $36 fee for each one - that they refused to refund. I was a happy Truist customer and we were about to move our personal banking there - but their your position is to steal from small businesses then they will never see another cent from us again. Anyone considering opening an account should stay far away.
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September 2022 by Marcia Wooden
Amazing location. John Ramirez here is the best
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August 2022 by Mj Jadotte
Customer service was absolutely terrible. I’ve been sitting down waiting to be attended to for 20 minutes and I got frustrated and left. The employee waited until I was out the door to tell me she was also done. I wouldn’t recommend going to this location
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August 2022 by Angie Flores
Bank is making unauthorized transactions on my account. I submitted a claim with the North Carolina Office of the Commissioner of Banks.
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April 2022 by Carole D.
Horrible customer service. We wanted to open an additional account with them. We waited over 20 minutes and they only acknowledged us when we left. Before that, not even a hello. We are never going back to that branch.
