Chase Bank receives mixed reviews from long-term and new customers. Some find specific locations difficult to work with for basic transactions like withdrawals and check cashing, noting a need for more staff training despite friendly people. However, many others describe it as the best bank they've ever had. They praise the staff at locations like Mount Dora as friendly, professional, knowledgeable, and personable. Customers report employees who go above and beyond, offering thoughtful gestures, a wealth of knowledge, and patient assistance without rushing. This service leads to strong customer appreciation, financial stability, and referrals from clients who wish they had switched sooner. The mobile app is also highlighted as a positive feature.
Switched from BOA to Chase 3 years ago, and have always been well satisfied with the staff.
September 2023
I have been with Chase bank well over 10 years. This location has been the hardest to work with. If I want to withdraw money, I have issues. If I want to cash a check I have issues. Thank goodness for the mobile app. The people are friendly, just need more training.
December 2022
Always a pleasure doing business with Chase and any of their personable employees to assist in our banking needs. Thank you for the wealth of knowledge gained throughout the years of financial freedom, stability and planning!!
