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February 2024 by Ceritha Erskine
Switched from BOA to Chase 3 years ago, and have always been well satisfied with the staff.
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February 2024 by GAYE SKAPOP
CUSTOMER NO SERVICE! Don’t ever try reaching this bank by phone or the six or eight branches in the area because they will not answer the phone and then when you get shifted to the national number they need to call the branch to get information and they can’t get through on the phone either! Warning will Robinson!
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September 2023 by H G
I have been with Chase bank well over 10 years. This location has been the hardest to work with. If I want to withdraw money, I have issues. If I want to cash a check I have issues. Thank goodness for the mobile app. The people are friendly, just need more training.
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March 2023 by Selaina Hartwell
Horrible customer service at this branch. Horrible service from the entire company in general. They try to entice you with fancy deals but do not open an account with this company. They will screw you over and not give a single care.
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February 2023 by Heather Scott
Literally the best bank I've ever had. The staff are friendly, professional and knowledgeable. I'm always greeted by name and a smile. Tara has helped me so much with both my personal and business banking. I've referred just about all of my friends and family here over the past 7 years. Huge shout out to the gals and guys and the Mount Dora location for being such a great example of what customer service should be!
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December 2022 by Holly Wood
Always a pleasure doing business with Chase and any of their personable employees to assist in our banking needs. Thank you for the wealth of knowledge gained throughout the years of financial freedom, stability and planning!!
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December 2022 by Reliable Reviews
Closed all accounts here. There were never any employees working in drive thru nor inside. Was very odd.
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December 2022 by Elena Esquen
I moved to Mount Dora about 6 months ago and have been a long time Chase customer- even before it was "Chase!" Since there is a branch here, I did not initially consider switching banks.Sadly, their drive thru ATM was recently destroyed and their lobby ATM sometimes does not work. I know these things happen and, at first, did not worry much about it. However, after a few weeks of the drive thru ATM not being replaced, I (kindly) inquired about the timeline for replacement since I often deposit there late at night after work.I was truly stunned at the person's reply- it wasn't her saying, "Someone took sledgehammer to it ...it's not like we don't want to fix it....we don't know when it will be fixed, you will just have to wait" it was the WAY she spoke to me- just plain RUDE. There was NO reason for her to speak to me with the awful tone in which she did.I am sure she's tired of answering the question, but I have personally never asked before, am worried for my safety, and need to plan accordingly if the services I need are unavailable long term or indefinitely. I was not demanding or rude to her at all and certainly did not deserve to be treatd with such disdain.All she had to do was just be kind and answer. If she is unable to be kind, she should not work in customer service or at least not be in the first cubicle to the right as you enter their facility. If I was not so stunned by her reply and her attitude, maybe I would have caught her name.Truly this was the FIRST unkind encounter I have experienced from anyone since moving here and I am seriously considering changing banks.
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September 2022 by Kay Reid
Disgusting how they treat customers of color. They need to shut this branch down.
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July 2022 by Catherine Willis
I recently switched from Wells Fargo after 13 years to Chase and just from the two times I’ve been into the Mt. Dora branch for help, both tellers went above and beyond.Kevin, who noticed my Birthday was coming up from the ID and wished me a happy one!That was so thoughtful and really made my morning better.The other young lady with the beautiful dreads/locs with the wooden beads.I don’t remember her name but she was the first face of Chase that greeted me and helped me realize that wish I would have switched banks sooner!I appreciate the friendliness and patience of each banker instead of the usual rush to get you out of the door I’ve been used to experiencing.Thank you all
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June 2022 by Tiffany Stanley
Worst bank ever! Puts 10 day holds on every check you try to deposit! It doesn’t matter the amount of money or where the check is from every time 10 to 14 day hold! Been bank here over year thought the longer you stayed the better it would get but clearly that’s not the case! Waiting for holds to be taking off my checks and will be closing all of my accounts with them!
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May 2022 by Jessica Kemp
They had a banker sitting at her desk with no one in there with her but you can't speak to them without an appointment. Seriously I needed to open an account and they wouldn't do it without an appointment and she didn't even tell me when there were available appointments. Heading to a different bank now. Ridiculous!
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March 2022 by Montclair Burke
That black lady on the left hand side as soon as you walk in gone tell me she been working here a long time when I try to show her where am trying to log into my account because my password would not work....an that's hust the beginning ?
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March 2022 by Franklin Glen
This place has bad customer service. Something so simple took an arm and leg.
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February 2022 by YT Wang
The atm machine ate my 1500 cash deposit. Took an hour to get through customer service and was told they can’t do anything and it would take them 30 days to investigate.
