Chase Bank receives mixed reviews from long-term and new customers. Some find specific locations difficult to work with for basic transactions like withdrawals and check cashing, noting a need for more staff training despite friendly people. However, many others describe it as the best bank they've ever had. They praise the staff at locations like Mount Dora as friendly, professional, knowledgeable, and personable. Customers report employees who go above and beyond, offering thoughtful gestures, a wealth of knowledge, and patient assistance without rushing. This service leads to strong customer appreciation, financial stability, and referrals from clients who wish they had switched sooner. The mobile app is also highlighted as a positive feature.
Everything works by appointments, is not very convenient to just walk in like it used to be.
October 2025
We received good service for our 2 visits. However, the tellers and Customer Service reps are in constant 'sell' mode. It's a soft sell, but still bothersome.
October 2025
I love Chase! I have been with them for approximately 30+ years! I just went by there today to get copies of my statements for 2 yrs. Michele was very sweet and helped me immediately. My wait wasn't long. She was so personable. Thank you Chase and Michele!!
