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March 2024 by Jessica Sykes
Very rudely told I couldn't park there even though the sign said client parking. Didn't even get the chance to tell them what I was doing before I was told I couldn't park there. I will now be parking there but not as a customer.
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February 2024 by Kelley McDonald
Opened an account with Deb. She made an annoying task painless and enjoyable.
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January 2024 by Madi Boudreau
Usually I would not leave a review however I can’t help but see a major underlying issue with my visit. It was a busy day when we parked at truist when we were stopped (very rudely) to ask if we were here for banking business. We had planned on parking at the bank, doing business there and then going across the street to grab coffee. We told the women who stopped us our plans and she was incredibly rude telling us we needed to move because they “were on people today” or we’d be towed. Despite the rudeness we were willing to move the car after doing business at the bank. When we were walking back to our car there was a couple walking into the building and she was incredibly kind telling them that the parking lot was for banking purposes only. Now my issue lies with the fact that this woman was incredibly rude to us due to fact that my girlfriend and I are young or that we are a gay couple. Either way I hope she can learn some manners. On a lighter note the women at the desk who helped me get a new card was delightful and so sweet!Update: I think I was so upset because I was hangry but the women was still really rude.
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August 2023 by Donna Wollman
Worst service ever. I tried to make a deposit at the drive-in window I had everything organized in an envelope with the request for the change to be in hundred dollar bills and I asked for deposit slips. I waited over 10 minutes at the window when I saw other lanes were coming and going, I called for assistance. The teller who came on, was not the original teller. She was rude at best and actually raised her voice at me. When my transactions were finally sent out the deposit was done but no deposit slips and the change was mostly in small bills. This is not the first time it had a problem in a shoe repairs Texans to restrict over the tellers are not sufficiently trained, and are now reacting in a rude manner. I have been SunTrust customer sincerely 90s however, I am now considering closing this account I’m going to another bank. Poor service is bad enough, but I will not be true, and the roof matter wrong if you buy a bank employee
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May 2023 by Todd Greenly
How can a bank not have anATM???? Especially with closing branches all over the area recently. I had to drive 12 miles for nothing but street fair traffic hassles.
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March 2023 by Agatha Maude
I recently visited Mt Dora to house sit. While there I lost my wallet. Drivers license, bank cards, some cash, insurance cards. The usual stuff. I went to this branch and with very professional steps but not any hassle, I was able to withdraw money from a savings account. I back traced my steps the next day and found my wallet in the mgrs office at a store I had visited. The staff at the bank did everything they could to help me with this scary situation. I love Truist. I have been with Suntrust since maybe 2005. They have always been the friendliest and most helpful group of professionals in any business I have known.You can feel safe and comfortable with this bank.
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January 2023 by Billy Maddox
The new phone system is horrible. Doesn't seem possible to get a current balance. I hate this . The old phone system was much better.
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May 2022 by Jim Keck
This is the worst bank in Mt. Dora. Know one can solve a problem unless you pay them more money. Move your money somewhere else.
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March 2022 by Sydney Chase
I am considering opening two accounts one of which is a small business account. What would be the earliest appointment available?
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March 2022 by Jeremy Davis
Absolutely the worst bank out there. We had a return check that was written to us. Our account never went negative. We deposited a different check a couple weeks later and they held our funds for over 2 weeks before they cleared them. Now they are closing my account do to the return check that I had the funds to cover. I wouldn’t bank there if I were you.
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February 2022 by SeedVision
I visited the Mount Dora branch this afternoon. The tellers were very welcoming. Tom assisted me - handled every detail. Professional, personable and prompt! This was my second great customer service experience with SunTrust today - with two different branches. Today begins the final transition from SunTrust to Truist. Missing the SunTrust brand already ? but thrilled the great employees will continue to provide service. I see negative reviews. I get it - it's not always perfect. But when we get it right, it's nice to know it. So from me to SunTrust... thank you ? for many, many great years providing our banking needs; and appreciation to the SunTrust staff for ALL you do❣️ God bless the 'new', moving forward with Tru!
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November 2021 by Kellie
The absolute worse merger SunTrust could've done! Constantly making mistakes, app never works, they never take responsibility for anything. I've worked in banking over 13 years, and now work in government, still dealing with them on that end, and they're still messing up Daily!!! I'm talking about this bank Truist as a whole, not necessarily one particular branch!!
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October 2021 by Jeannie Jonas
The worst ever! If you need to have a QIT opened up, do yourself a favor and go somewhere else! When I mentioned QIT I was asked what is that, now I am sorry but if your in the banking industry then you should know what that is..
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August 2021 by Andrew Patten
They don't answer the phone, they are understaffed, they close at 4, they make promises they don't keep. Not good
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April 2021 by George Hart
Horrible customer service, nobody ever answers the phone!!! Drive through really slow