Truist, formerly SunTrust, has received mixed reviews from customers in Mount Dora. Many customers highlight the friendly and professional service provided by staff, especially mentioning employees who assist promptly and make them feel comfortable. Some customers share positive experiences, such as opening new accounts with ease, helpful staff helping recover lost wallets, and consistent good service across different branches. These customers appreciate the helpfulness and personable approach of the employees, which makes them feel safe and valued. However, there are also negative reviews expressing frustration, particularly about difficulties solving problems unless extra money is paid. Some customers feel that the service can be lacking and have concerns about the transition from SunTrust to Truist. One customer mentioned dissatisfaction and suggested moving money elsewhere. Currently, Truist is adjusting its services to prioritize safety, offering teller services through drive-thru lanes, in-person visits by appointment, and some branch closures. Despite the changes, many customers remain loyal and appreciate the staff’s efforts. Overall, Truist is seen as a bank with friendly staff and good customer service, though some find their problem-solving approach frustrating.
