Budget Car Rental provides a mixed experience for its customers. While some locations offer excellent customer service, with staff described as fantastic, helpful, kind, and efficient, other locations fall short. The positive reviews highlight the efforts of employees like Ethan, who went above and beyond to ensure a customer had a vehicle, and the friendly and knowledgeable staff at the Naples location. Customers appreciate the clean and well-maintained vehicles they receive. However, the negative reviews point to issues with the customer service phone lines, where calls go unanswered, and the poor experience at the Miami drop-off location, where the staff was described as offhand and dismissive, and the instructions were not clear. Overall, Budget Car Rental provides a mixed bag of experiences, with some locations delivering great service and others falling short. Customers seem to have the best experiences when dealing with helpful and friendly staff members.
David Holbrook went above and beyond in my opinion. I will rent from Budget again.
December 2025
Absolutely fantastic service. Could not be happier with my 2 month rental. They were able to give me a great price and assist me with my dates. Cannot recommend highly enough.
November 2025
These guys are Great....we've been coming here for 20 years!
