Budget Car Rental provides a mixed experience for its customers. While some locations offer excellent customer service, with staff described as fantastic, helpful, kind, and efficient, other locations fall short. The positive reviews highlight the efforts of employees like Ethan, who went above and beyond to ensure a customer had a vehicle, and the friendly and knowledgeable staff at the Naples location. Customers appreciate the clean and well-maintained vehicles they receive. However, the negative reviews point to issues with the customer service phone lines, where calls go unanswered, and the poor experience at the Miami drop-off location, where the staff was described as offhand and dismissive, and the instructions were not clear. Overall, Budget Car Rental provides a mixed bag of experiences, with some locations delivering great service and others falling short. Customers seem to have the best experiences when dealing with helpful and friendly staff members.
David was very professional and came through with the car I wanted. Great experience!
May 2026
I’ve rented from Budget Car Rental at the Riverchase location multiple times, and it has become my go-to spot. The service is always quick and efficient, the cars are consistently clean, and they’re always ready when I arrive. It makes the whole process smooth and stress-free every time. Highly recommend!
April 2026
We love this location they always take good care of us. Very professional and they really care.. they gave me an up grade because the care I ordered was not in lot
