New Balance Naples has been serving Southwest Florida for over 25 years as Collier County's only New Balance Concept Store. The store offers a professional fitting experience that makes customers feel like family. Reviews highlight the excellent customer service, with staff being described as friendly, helpful, and knowledgeable. Employees take the time to understand individual needs, ensuring customers find the perfect sneakers tailored to their preferences. Local delivery and shipping options are available for added convenience. Many recommend this locally owned business for anyone seeking quality footwear and a personal shopping experience. Overall, New Balance Naples stands out for its outstanding service and commitment to customer satisfaction.
From the moment you come in the staff are nice and friendly. Great selection in styles. But most importantly the staff were very patient and explained the differences of the shoe types. They helped me pick the right shoe for my exact needs. I thank you so much and A++++ service.
January 2026
Right away I was helped. I have never had my foot measured before and found out I am a 4e wide “extra wide” so thankful they had a great selection and knowledgeable staff to get me into the right fit . I’ve been wearing regular width shoes my whole life . Kind of blew my mind how far off I was on my own.
January 2026
I was given all the attention I needed and my sales person Mari was so fun and easy to work with . Love this New Balance store .. they care !
