Simply awful customer service. I have never encountered a worse salesperson in a store. I was not allowed to return or exchange a gift I had received for Christmas. It being a gift, I didn't have the receipt. The salesperson could not have been more flat sounding or harsh.
November 2023
I went to the Mercato store earlier this week to look at the Jura coffee machines. So many options! I spoke with the manager and he was very knowledgeable and informative. It is a big investment so I have some thinking to do but will certainly return to Sur la Table when I am ready to make the purchase.
July 2023
I love the products and customer service. The store is clean and well organized. The employees are friendly and helpful.