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July 2024 by Margo Andrews
i have called this Xfinity store in Naples for the past two hours; and NO ONE answers at the Store!
They tell me i have a personal hotspot
No service No help from xfinity no matter how many times ive called.
Whats the point of giving them all our business when there is absolutely no customer service or respect.
Im done
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July 2024 by Dan Kane
After 30+ years with another big cell phone provider, my wife and I decided to check out Xfinity. We made an appointment and after reading some horror stories about service we were prepared for an ordeal. Approximately 5 minutes after we arrived ( a little early) we were introduced to Katherine. She was far and away the best customer service I have dealt with in many years. She was incredibly knowledgeable, infinitely patient with a couple of us old folks, and overall a pleasure to deal with. I have never posted a review before but I really felt that Katherine deserved recognition. We switched everything to xfinity and hopefully she is representative of the company. Either way I really wanted to thank and give Katherine her just due.
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July 2024 by Fritz S
Excellent service . I booked an appointment the good folks at this store helped me with my order
Very pleasant experience . Special thanks to the gentleman at the front desk .
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July 2024 by Adriana Campos
Blanca Alvarado it’s a great employee the fact that she is bilingual it’s a great plus! She is very polite and help me and my father with a great actitude. Thank you Blanca. Please give her a raise ?.
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June 2024 by Terry Sturm
After walking in and being told it's a 25 min wait..I waited almost 1 hr 1/2.. never being told I could've made an appt! Construction zone,not safe. Horrible conditions for staff n customers! My attendant was very helpful n understanding n did his BEST to resolve my issue w knowledgeable answers to my questions. Left satisfied but frustrated as well. Xfinity needs to Restructure the staffing and location issues,please..YOU ARE LOSING CUSTOMERS DUE TO PRICES N LACK OF QUALITY IN YOUR REFURBISHED EQUIPMENT YOU KEEP PASSING OUT!
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June 2024 by Kevin McKeever
Your website where I signed up for services said your location was open until 7pm today on a Wednesday. I made special arrangements to be here a little after 5, and you're closed. Apparently Google knows you randomly close early on Wednesdays at 5pm but your corporate website where clients sign up for your service doesn't?
Fix this, please.
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June 2024 by HLV Community Association Manager
The gentlman at 6:45PM last night (6/10/24) was very professional and helpful. Thank you.
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June 2024 by D D
There is a reason Comcast was voted “worst company in America”. There is no excuse for such negligence in simple tasks as trying to pay a bill.
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June 2024 by Mango
Alexi provided us with fast and excellent service! Thank you
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May 2024 by Teodis Mulens
Excellent personalized attention!!!
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May 2024 by Lordana Reid
This store has the absolute worst customer service.
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April 2024 by Dan
Service was great helped us with a problem with out modem
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April 2024 by Fernando Lopez. MASTER REVIEWER
Worse place ever. Don t waste your time. There are so many better options TMobile, MetroPCS, Verizon.
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March 2024 by Alex Martin
Went in to change a piece of equipment I purchased at their store. When I told them it was over 30 days since purchase but covered by warranty, they didn't even bother to check my receipt or look up my account or perform any kind of customer service. 3 Employees just stood there and said, "they couldn't do anything and call customer service." Came back a second time after calling Comcast customer service and brought them a case ID#. Again, they refused to do anything and didn't even bother to check the case # - claiming they needed a warranty case ticket to resolve it. Impression was that they were just making things up to avoid addressing the request. The sheer lack of effort to help or even check any of the information I gave them was an example of the worst customer service possible. It literally would have been as easy as giving me a replacement part to resolve the problem.
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March 2024 by Bob Nager
Too much talk and unrelated subjects to chose from. when all I want to do is to contact a comcast store! Comcast wastes my time with impersonal recordings!
