The Xfinity Store by Comcast in Naples, FL, located at 12707 Tamiami Trail East, offers a range of services, including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers consistently report excellent service, highlighting the friendly and knowledgeable staff. Many reviewers appreciate the pleasant experience they have had, with special mentions of employees who go above and beyond, such as a bilingual staff member who provided exceptional assistance. The store also offers competitive promotions, such as a $35 monthly rate for 75 mbps internet, which helps customers save on their bills. Customers have noted the efficiency of the sales team, who are eager to help with various needs, whether it’s setting up new services or returning equipment. The store environment is described as welcoming, with staff eager to assist even during busy times. Overall, the Xfinity Store in Naples is recognized for its great customer service and helpful staff, making it a reliable choice for those looking for communication and entertainment services.
I went to get some help with my cable box and Internet plan today, I worked with Karen, she understood what I needed and provided an exceedingly satisfactory solution.
May 2026
I had to go into the store yesterday and handle an issue for our business account. I dealt with John Zelaya and he was very helpful, professional and handle my issue in minutes. I wanted to take the time to thank him for his help. Nice job!
May 2026
really like the fact that people bash you guys over something related to support over the phone or something unrelated to the store as a whole, have had a positive experience here multiple times, 5 stars, just sales folk trying to do their job
