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March 2024 by Joe M.
so funny how they treat u here it's actually terrible do not come here they don't provide any help and are a phone store with no phones to call and expect you to drive 30 min out of your day just to cancel terrible.
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February 2024 by Debbi Mcdowell
This store has the absolute worst customer service I have ever experienced! Arrived at store at 9am when opened, wasn’t served until 10! Watched as employees took breaks one after another, most times only 1 working! Disgraceful
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January 2024 by Michael Corva
Nice folks
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December 2023 by Carl Valeri
2nd time in 2 yrs. Everyone was very helpful
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November 2023 by Rudy Galfi
Very helpful resolving my issue. Great customer service!!
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November 2023 by Steve Mandresh
I have always received excellent service at this location and today was no exception! Fast, friendly and knowledgeable service.
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November 2023 by Debra Mattachione
Two tech appointments and both times techs were NO SHOWS. We were home all day waiting on them and each time they said we missed the appointment!
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October 2023 by PhilE
Forget it. Went to make my account in just My name and remove wifes name, cause I am the one who calls them ,After an hour told its done guess what. Still after 3 years of this Never changed. But they always tell you we can fix it. Always
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September 2023 by Dan Johnson
DEAL TIME AT XFINITY.$35 monthly (75 mbps) instead of $50 monthly so long as you let them debit your checking account for a $10 monthly savings. That's $180 in annual savings. Not bad at all. Promotion is good for a year, and then goes up a little, but sales rep said to just come back in a year when that happens and they'd probably have a new promotion.We were paying $50 monthly for equipment rental and 75 mbps speed. Switched to T-Mobile hotspot internet for $40 monthly and was disappointed with performance. Picture would just drop or digitize or whatever. Taking their equipment back today.Previous review:Store personnel were happy to see me even though I came to return my wifi equipment. There were 5 of them and I was the only customer. They were all very pleasant and helpful. Nice store and nice folks. I explained that I switched to T-Mobile because I was in their coverage area and it was $40 per month as opposed to $50 with XFINITY. The T-Mobile wifi is just a giant hot spot. They set it up in store, so I just took it home and plugged it in. Got a better signal than with hard-wired XFINITY modem/router. Technology keeps changing. T-Mobile has to be in their coverage area ( which is just about everywhere) and just needs power cord plugged in. I like SIMPLE.
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September 2023 by Brandon Balcer
I've been a customer for 4 years plus now(due to lack of other options)My bill has risen numerous times over the years.. I found another provider. While going to cancel I can say with certainty that I will never use Xfinity for any service in the future.While I have never been impressed with the service, this last lady was the worst. Rude and unprofessional are the least words I would use to describe the experience. Good luck in the future Xfinity.. you'll need it.
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September 2023 by Steve Gierszewski
I was pleasantly surprised, very little wait time and the people were very helpful
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August 2023 by R S.
Horrible customer service. Cable running from our neighbors house over the grass for 3 months.
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July 2023 by Walter Harrington
Sat forever, while tons of employees stood around looking at laptops and phones of there own, chatting with each other. Only two employees actually serving people, so I left, I will be searching for another internet provider.
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July 2023 by Brenda Barton
They took care of us quickly with an exchange of our modem
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June 2023 by Karen Lyon
On 6-3-2023 I went into xfinity store onITamiami in Naples FL. Went in to add internet to my existing account . My salesman was extremely efficient and knowledgeable at helping me with my choices. And I also ended adding my mobile phone to Xfinity. My salesman Vadly was so helpful in explaining everything that I needed to know to help with all the offered options . Kudos to this young salesman⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
