The AT&T Store in Neptune Beach is highly praised for its friendly and helpful staff and excellent customer service. Customers appreciate the patience and professionalism of employees like Gwen and Thomas, who take the time to answer questions and ensure setup and device use are smooth and enjoyable. Many reviews highlight how staff members go above and beyond to assist with device setup, data transfer, and explaining plans clearly, even turning what could be frustrating experiences into positive ones. One customer specifically commended Kendale for his exceptional support in resolving a data recovery issue, making the experience stress-free and leaving them with a new device and peace of mind. The store offers a variety of phones, tablets, smartwatches, and connected devices from popular brands, along with flexible wireless data plans, including prepaid options with no contracts or credit checks. All plans include nationwide 5G service at no extra cost for unlimited data plans. However, there is a mention of concern regarding management behavior, with one account of an employee being subjected to abusive language during a call with a manager, which was viewed negatively. Overall, the Neptune Beach AT&T Store is seen as a place with helpful staff and good service, with a few concerns about management practices.
Gwen was very professional. The service was outstanding!
April 2025
Both Gwen and Thomas have been so helpful in setting up phones for my husband and I. Both were very patient with all of our silly, crazy questions. Thank you!
March 2025
Thomas was extremely patient and helpful! Gwen was also very nice. I’ve never enjoyed sitting in a phone store, but this time was actually enjoyable. Best AT&T I’ve been to!
