CVS is a pharmacy that offers friendly in-store customer service, with staff members who go above and beyond to help customers. Customers appreciate the helpfulness of the ladies in the pharmacy, especially during busy times, and feel that the staff are caring and professional. The store also provides valuable incentives, such as CarePass, which saves money and offers rewards for prescriptions and purchases. Additionally, CVS runs weekly promotions, like the $1 incentive for walking a certain number of steps, making shopping more rewarding. However, some customers find the automated phone system frustrating when trying to check if prescriptions are ready, often unable to connect to a real person and dealing with unhelpful robo-answers. Despite this, many customers feel the store strives to improve and values customer satisfaction. Recent positive experiences include interactions with the store manager and shift supervisor, who demonstrated strong professionalism and customer focus. Overall, CVS is seen as a caring and rewarding pharmacy, dedicated to making each visit better for its customers.
