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March 2022 by first last
Rented a car, for 3 days. returned it a day early. Full tank of gas and vacuumed it out. Get home go to check the receipt and there's a $400 extra damage fee... I did not damage the car at all. Now I cant even get ahold of anyone at this branch or its customer service line. DO NOT RENT FROM HERE SAVE YOU TIME AND MONEY.
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January 2022 by Dr David Martin
Made multiple phone calls due to an error in an online reservation. They would not answer the phone, in spite of the fact they were open and eventually just picked up the phone and hung up on me for or five times. When someone finally answered the phone later that afternoon, he could not have acted more indifferent about my particular issue. Horrible customer service! The people at this facility need training.
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November 2021 by Thomas Fiello
My car suddenly broke down and this was the only rental place around that had a car ready to go and wasn't going to charge me more than the mechanic. I'll be using them again in the future, but hopefully not for a while.
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November 2021 by Priscilla Berge
Very pleasant experience the young guy who waited On us was excellent,
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October 2021 by Derek Savoie
They gave me a car that broke down on the side of the road. I called the NSB location to be told to call road side. I called road side assistance and was hung up on 2x. I waited 1 hour in a hot car until someone texted me. I was forced to walk to an enterprise rental store to get a car to continue my business. It’s the next day and I’m still waiting on roadside to contact me… DO NOT rent from Hertz!! This is a dumpster fire of a location and the worst service I’ve ever had in my life. I’d give them negative stars but it’s not an option.
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October 2021 by Peggy Belflower
It was an easy rental experience, including multiple extensions of the rental.
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August 2021 by David Israel
Easy to work with
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June 2021 by Ann Miller McQuade
This was my first time renting a car. I needed one for a 250 mile drive. The experience was traumatic. I had to pick it up at Ft. Myers, FL. International Airport. Signage was terrible. I could not find the Hertz line. Finally I found it and was informed that a 4.5 hr trip was going to cost me $478.00. Two hundred would be reimbursed in a day or two. It was much easier returning this car. I pray that I will never have to rent a car again.
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March 2021 by Tom McCarthy
Very nice. Sara is highly recommended to help with car rental needs.
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January 2021 by Jj Kraus
People are scumbags.still have not got my deposit back almost two weeks later also got stuck with the rental for three days cause they do not mention to you anything about a over night drop off until you bring the car back
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September 2020 by jeff cummings
Surprised me with a $200 deposit. I have never had to put down a deposit to rent a car.
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September 2020 by jessie smith
Yes the lower class rental place do charge a deposit.plus they hold it as long as 10 business days after you have returned the car.
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July 2020 by Randy Hamilton
Great service from Nichole & Sarah. Reservation was fulfilled as expected. Car was ready upon arrival. Pick up & drop off was easy, final bill came promptly and as quoted.
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March 2020 by William Hunter
Forced to wait a half hour after having an appointment because someone who arrived before had there card declined multiple times.
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February 2020 by Leslie Cova
Worst experience ever!! My husband and I were on our Honeymoon trip, we came to this New Smyrna location to rent a car to go back home to Orlando . Upon arrival the admin informed us that in order to pay with debit card we would have to wait 24 hrs to pick up the car, which of course we were unaware since no one told us while making the reservation. They also declined to pick up my husband who had a credit card with him ( the only form of payment we had left). My husband took an uber over from the hotel to come to find out THEY WOULD NOT ACCEPT HIS APPLE PAY CREDIT CARD (Mastercard)!!.WHICH OF COURSE WAS NOT POSTED ANYWHERE ON THRYRE WEBSITE OR LOCATION! They were extremely unapologetic and were not trying to work or accommodate us in any way possible! After spending over an hour at Hertz with no resolution we ended up going to Enterprise down the road and we got the rental in less than 10 mins!), for a better car for a better price! The manager at Enterprise Alex went out of his way to find us a car since we were last minute and there werent many cars left because of the holiday weekend and Daytona 500! Dont waste your time here...ENTERPRISE is the way to go,Go see Alex!
