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July 2023 by Julie Nguyen
I don't usually take the time out to review anyone. But I had to. Nelson, I believe, is the store manager here - and not only did he answer all my questions and help me with my technical issues - but he was nice, efficient, and just really knew what he was doing. One of my best experiences since moving here thus far. And he will probably be the reason I stay with MetroPCS forever, HIGHLY recommend!!!
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May 2023 by Lisa Rose
Nelson and Nick were extremely helpful! I was having a problem with my bill after purchasing a new phone the previous month, and they went out of their way to help. If you ever have a problem talk to them ?
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May 2023 by Ann Stamper
Nick was super helpful and knowledgeable with all my questions. Excellent customer service
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May 2023 by Christine Byrne
The young lady who set up my new phone was great at her job! Thank you so much
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December 2022 by Dixiemadman
I have to say this is a really great place with the best people working there! I love metro! I've been a customer for over 20 years and they will always be the only one I use! Nathan is a really great asset to the company!
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November 2022 by Jamie Robert
This store is a JOKE purchased a phone on 10-17 the man that was working was nice but gave us a very misleading information been trying to reach someone at this store and to no avail walked in the store and was told by the 2 men working that they were the only people who worked there and was told that the screen protector was guaranteed and they told me that the man was wrong the only one that had a guarantee was the liquid glass one and that they would give me a discount and were VERY VERY UNPROFESSIONAL I would love to speak to the owner if I could have given a less rating I would
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October 2022 by Liliana R. Penaranda
Walked into this store yesterday because my daughter wanted a new phone. Instead, I walked out with a lower phone bill, a new phone, a discount, and a free line for life phone number for my personal work use. Customer service is AMAZING here. The manager (Nelson) was so kind, understanding, and funny despite my frustration with technology. Nelson and his co-worker attended me so well, they both deserve a raise. I 100% recommend going here for all your tech needs!
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October 2022 by Kera-Shae Oatman
Let me tell you, Nelson was absolutely amazing! He really did go above & beyond! It's been a LONG time since I've had such a great customer service experience. He was congenial, polite, & funny! He totally made me forget that I was even waiting by staying engaged in conversation with everyone in the building. Not to mention the fact that he helped me lower my cell phone bill & got me a tablet for next to nothing! The last time that I was in the store I received the bare minimum from the guy serving me regardless of the fact that I was starting a new account & spent well over $400. I would have figured that since the "manager" who was there sitting on her phone regardless of the fact that there were quite a few people waiting, that the dude might have tried to step his game up. It was more than obvious that the manager nor the guy completing my sale could care less about customer service. Regardless, I'm happy to know that at least someone in this store knows what's up! Nelson deserves a raise or SOMETHING, straight up!
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October 2022 by Ian Conley
Lol ... so I walk up to the metro store. Get there and there is a few people inside being helped. I wait outside so I can smoke and listen to music while I wait. NELSON from the new symrna beach location threatened to call the cops on me for loitering because I waited outside. Asked me what I needed like I was begging for change. Dude wasn't very professional at all I just had to order a new phone for my daughter and had a few questions. The guy working when I bought the phones was very professional and helped me with everything I needed. This gentleman NELSON was the opposite. After he told me to leave I called the store to get his name so I can call corporate and let them know about this situation so if he tries to call the cops on me for loitering I was simply waiting outside instead of a small crammed store. I just wanted some customer service, as i pay 108 every month to metro pcs consistently.
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October 2022 by Valerie Methot
Nelson is Awesome he took care of my every need Aubrey was awesome also this is the best store around if u are need of any accessory or phone products come to the best metro by T-MOBILE store around NSB and ask for Nelson and Aubrey.
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October 2022 by Leiyla Rizvan
So we were having a problem with our plan. We went and had it fixed but still had a problem. We just left there after they fixed our problem and did a lot extra to help out. They have always did more than needed every time we go there.
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October 2022 by Peggy Williams
I was at went to the Edgewater Metro and they were not able to help me but I came down here to NSB Nelson went right on there and help me get a discount and get me right back on my auto pay and it's been great
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September 2022 by Jenn Zapata
I would like to thank Nelson who helped my mother Janet Bencini today with a purchase of a phone plan . She is in the middle of moving and unexpectedly had to get phone service in her name, this was the icing on the cake as far as her stress level and she began to break down and cry. Nelson came from behind the counter and gave her a hug and calmed her down. He helped her with getting the right service for her specific needs. These days people are very arrogant rude and selfish I believe Nelson went above and beyond his job duties when he showed my mother compassion and empathy and to him I am very grateful. I hope that you all realize you have a very special employee there and I hope that he is recognized for his very selfless act today!!! I live 1500 miles away and it makes me feel good that I can trust people to help my mom when I cannot!! Thanks Nelson. Sincerely your new friend in New York Jennifer Zapata/Bencini
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September 2022 by Janet Bencini
My experience with Nelson today was unbelievable I've never been treated this good he's so professional and he gets the job done I will recommend all my friends to come to Nelson
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September 2022 by David Jaco
good experience I like Nelson and his people who work here I love this store I've had Metro for over 20 years
