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March 2024 by Greg Vernam
Just had the best customer service here. C.C. who runs the Amazon returns desk could not have been more helpful. She repacked my shipment (rolled up carpet) to be sure it would be accepted. So friendly and pleasant.
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March 2024 by Darylyn Michelle Warner
This is the most horrible UPS I have ever experienced. The female owner is the worst I have ever encountered. She has no customer service skills what so ever. I have never had a positive experienced here. I get anxiety when I HAVE to go there as a last minute resort, because I always get a rude employee or the rudest employee.I now go to the little hardware store that an elderly man owns on US 1 in Edgewater and if he is closed, I now go all the way to Port Orange to drop off all my UPS packages. You will always be greeted with a smile and a hello.Do the owners train these people to be hateful?I am sure this review will have a response from the store, that will be acopy and paste response to make it look like they will talk to their employees.Also, for people that park at the curb to drop packages off, as I have seen as many as 5 cars parked there, I am disabled and I use the handicap parking or other parking spaces no matter what. as where those people park is a FIRE LANE. Which leads customers to have to walk around them. I do not know the rules of the city if UPS can tell customers to not park there. It would help all the other people that follow the rules.If you want to ruin your day, drop on in at this location. The owners need to be retrained in customer service.Good bye UPS of NSB
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February 2024 by Angela Burden
The most important customer is the one standing front of you. One out of five employees was helping customers while the other 4 were “working” on other things. Long line of customers to the door, but none of the other employees even looked up to realize they should be helping the one lady who was at the register taking customers. Ridiculous lack of customer service!!!
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February 2024 by Ed Marusa
Some of the women there are very rude.
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February 2024 by Sylvia Lewandowski
NSB IS BETTER THAN THIS...........RUDE
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February 2024 by Barbara Prior
I honestly do not understand the bad review I am in this UPS store a lot, and I have been treated with nothing but kindness, respect and patience by everyone…To all the staff thank you for being so wonderful!I know your jobs are not easy especially during the holidays! But you all always make it a pleasure!
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February 2024 by Todd Davis
Not happy with the customer service.(Update 2024. I haven’t been back to this place in a couple of years. I knew even though I would stop bringing my Amazon returns there, it wasn’t going to stop the whole community from returning their returns there. I know that it must be overwhelming for the people that work at this UPS in New Smyrna Beach but it’s not ok to take out your frustration about your job(or personal life just sayin) on the customers. Or whatever is causing you to be so angry. I understand customers can be a pain too but sometimes customer service is terrible and if you don’t like your job I consider you look into something else that will make you a happier person. I love people but at times I enjoyed doing something behind the scenes so to speak instead of dealing with people directly. If you can’t act professionally you shouldn’t be the face of your company. Imagine going to a hospital and being treated like dirt. News flash we the customer don’t actually like standing in lines and returning packages either lol. Don’t expect Amazon returns to stop. I hope for your own happiness and the happiness of your customers you can figure out how to have a more hospitable business or find a job you like :). I come back and read the reviews which are validating but certainly wish things were different.)
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February 2024 by Marcus Scott
There was an old, short, and rather rotund employee who was very rude to all the customers. It made everyone feel very awkward because nobody was rude back, and we were all just sort of bewildered by the situation. Service was relatively quick though.
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February 2024 by Katie Dyett
Fast service, convenient location
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February 2024 by Sue Norfleet
Super helpful and friendly people in this location today!(that is not always the case)
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February 2024 by Siyuan Cao
Went for Amazon return, everyone is pretty friendly
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January 2024 by Michael Lipscomb
Rush to get to your store that closes at five. Get to your store 4:20 and your “closed for maintenance” employees standing inside yet ignoring three people that all did the same thing. Had packages that had to go out today. FAIL!
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January 2024 by Timothy Thompson
Don't bother calling... they won't EVER pick up. ;) Pro tip.
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December 2023 by Kristyn Kelly
Just left the NSB UPS store.. despite how busy they were and the continuous flow of people coming in for returns we did not wait long at all. The ladies here are so friendly & helpful!
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December 2023 by Megan Eaves
I’ve always had excellent experiences every time I go to this ups store. I can’t imagine what it must be like to own or work in an ups store now since Amazon and Covid has changed the way we shop and ultimately return items. I cringed while reading some of these negative reviews because I know the expectations of the customer can often be unrealistic. Thank you UPS store NSB for doing your best in challenging circumstances.
