Verizon, located at 1356 E John Sims Pkwy in Niceville, FL, operates as a local Authorized Retailer through Russell Cellular. Customers consistently highlight the exceptional service provided by the staff. Many reviews mention that associates are knowledgeable, patient, and eager to help. One customer appreciated how quickly they were able to change their plan, spending only 20 minutes in the store. Another customer praised an employee for going above and beyond by installing a phone case and screen protector after hours. The team is noted for their willingness to assist with upgrades and finding the best deals without pressure. One associate even offered water to a customer's dog, showcasing a personal touch in customer care. Overall, Verizon is recognized for its friendly and helpful staff, making it a trusted choice for mobile phone technology and services in the area.
This store helped me so so much more than corporate Verizon in FWB. Yes they want you to buy an expensive phone but if you can't or don't want to, they will still help you out.
March 2024
Julie was most friendly and helpful. Highly recommended.
September 2023
I came to this store to change my plan over and was greeted as soon as I walked in. We quickly got started and explained what I wanted to do and was in and out in 20 minutes. Very knowledgeable associates and very helpful.
