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January 2024 by Maurice Magee
Customer service sucks! All they give is excuses.
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September 2023 by Courtney Pruitt
I came to this store to change my plan over and was greeted as soon as I walked in. We quickly got started and explained what I wanted to do and was in and out in 20 minutes. Very knowledgeable associates and very helpful.
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August 2023 by Kenneth Kilgellon Jr.
I came in a couple days ago 5 minutes before close and Morgan came right up helped me find what I needed. Instead of just sending me on my way with my new case and screen protector he installed it for me and was in the shop 15 minutes after close, best costumer service I have received.
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August 2023 by leslie anderson
BIG THANK YOU TOJETT !What a GREAT EXPERIENCESuch an amazing Verizon Customer Service Rep! He was patient kind and so smart!!!!!Appreciate your assistance today????
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May 2023 by Teresa Brenan
Julie was so helpful. I was able to upgrade both me and my sons phone with credits in my account I had no idea where on there. She allowed my dog to come in the store and even got her water. You don’t see customers service like that very often these days.
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May 2023 by Mel T.
Greg is awesome. Has Patience, very thorough going over fees and tells you best deals. Not trying to rip you off. I hate trading in my phone Bc it’s always a scam. I had a mint condition iPhone 8. Never traded in Bc didn’t want to deal with the BS. Walked out with new 14 and watch. Having my GF go in and request him for the flip phone. Request him / make an appointment. He’s great.
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April 2023 by laura williams
Connor at the Niceville location went above and beyond for our family's needs on more than one occasion! He's fabulous, courteous, conscientious & a keeper for this Russell Verizon store!!
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April 2023 by Jennifer Buntz
No urgency to help next customer, so the wait seemed extra onerous.
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January 2023 by Carolina Urena
Today I stopped by this store because I had some issues and questions about my Apple ID. Connor was exceptional! He is very professional, knowledgeable and patient. This is not the first time Connor has assisted us so I thought it was time he gets the recognition. Whatever you’re paying him, you need to increase it because he’s the BEST you’ve got at this store! I personally will bypass your other agents and wait on him.Keep up the excellent work Connor.
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January 2023 by Sally Osborne
Wow, if you want to treated like a piece of s**t, this is the store for you! I also work with the public and I would never speak to anyone in the manner my elderly mother and I were spoken to. Needless to say, we walked out!
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December 2022 by Doris Mansfield
The rep worked to solve my issue. I appreciated her help and honesty.
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October 2022 by Douglas S.
Connor has wonderful customer service, helped me order exactly what I wanted, while assisting other customers as they came in and balancing it all professionally.
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September 2022 by Denise Cornella
Hannah was awesome. She changed my plan and saved me more than $23 a month. I've been with Verizon for many years and didn't want to change carriers because of rate increases. She Rocks?
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August 2022 by Brent Watson
The best Verizon store in the FWB-Destin area! The store employees are very polite, helpful, and knowledgeable. The store manager Julie was very professional and able to assist me in a timely manner, even with my complicated situation of upgrades and adding multiple lines. If you use Verizon use this store.
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August 2022 by Chelsea S
Giving this store a 5 star simply because of Hannah! She is friendly and extremely helpful. I came in to the store close to the closing time and Hannah still took her time to answer all of my questions without rushing me to be out of the store. She was very informative and made my experience well. Should be more employees like her making each customers experience well! So 5 stars to this store because of Hannah! Thanks again for the help and will be coming back to transfer my line from a differ carrier to Verizon!