Verizon, located at 1356 E John Sims Pkwy in Niceville, FL, operates as a local Authorized Retailer through Russell Cellular. Customers consistently highlight the exceptional service provided by the staff. Many reviews mention that associates are knowledgeable, patient, and eager to help. One customer appreciated how quickly they were able to change their plan, spending only 20 minutes in the store. Another customer praised an employee for going above and beyond by installing a phone case and screen protector after hours. The team is noted for their willingness to assist with upgrades and finding the best deals without pressure. One associate even offered water to a customer's dog, showcasing a personal touch in customer care. Overall, Verizon is recognized for its friendly and helpful staff, making it a trusted choice for mobile phone technology and services in the area.
Best customer service I have ever had with Verizon.
January 2026
Devin was amazing! So knowledgable, so kind. It’s always so stressful and time consuming getting a new phone. He was so helpful, and made the experience a good one for both myself and my husband. Very impressed with his customer service skills and knowledge. :)
January 2026
Great customer service, they were very informative.
