Verizon, located at 1356 E John Sims Pkwy in Niceville, FL, operates as a local Authorized Retailer through Russell Cellular. Customers consistently highlight the exceptional service provided by the staff. Many reviews mention that associates are knowledgeable, patient, and eager to help. One customer appreciated how quickly they were able to change their plan, spending only 20 minutes in the store. Another customer praised an employee for going above and beyond by installing a phone case and screen protector after hours. The team is noted for their willingness to assist with upgrades and finding the best deals without pressure. One associate even offered water to a customer's dog, showcasing a personal touch in customer care. Overall, Verizon is recognized for its friendly and helpful staff, making it a trusted choice for mobile phone technology and services in the area.
Devin was awesome and he helped me get my stuff situated and got to the bottom of a situation I was having with the portal extremely knowledgeable and helpful thank you Devin !!!!
August 2026
My time with staff was amazing. There were some serious hiccups that was the company's fault, but these individuals handled like champions.
August 2026
Always friendly, respectful and helpful. Nick is very professional.
