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“The support we received from Victor made this the best Verizon store we've ever visited. He assisted us with a challenging account issue, even making it a pleasant experience! He also helped us with new devices. He was professional, enthusiastic and positive. Top notch customer service. We plan to make this our regular Verizon store now :)”
“The friendly, efficient, and bilingual staff handle this busy location so well! I came in at a busy time, but was promptly greeted & checked it. I was told my wait would be about 10 minutes (it was less) and invited to have a seat or browse the store showroom. I chose to browse, and while the items on display are what you would expect (cellphones, tablets, smart glasses, smart watches, home internet devices & the accessories) I thought the displays were eye-catching & loved that the device security on the display model phone did not have the security cables, as it made it easier to really get a feel for the phones.
I had come in to update my family's multi-line legacy phone plan, convert a data-only line to a voice/data, and adding a phone to that line from another network (& hoping to keep my number). I expected this or take quite a bit of time but Cecilia was FANTASTIC and not only answered all my questions & walked me through everything, but I was all done in about 20 minutes (& I got to keep my number).
Highly recommend this location.”
“Daniella was fantastic! I am not the sharpest tool in the shed when it comes to technology and she set me up with everything my old phone had and made it was good to go before I left. I wish I could leave a higher rating for her ,will be coming back to her in the future for any needed help!”
“I was a fraud vicitm...don't click the link! Called 1 800 number to report but was upset and fearful about what customer service was asking of me. Came to this store at 30 minutes till closing, in a state of panic, and Angelica was awesome! Called boost fraudulent dept. with me, helping me with all the questions customer service was needing to get account set right. She stayed past closing to ensure I was taken care of and my account was taken care of. So thankful to her and the Boost team.”
“Jose and Arianna were beyond helpful today I was having issues with my home internet they discovered I had the wrong plan for being s truck driver they made the changes to my plan and got me going so now I can have internet anywhere I go in my truck I would highly recommend this t mobile over any 3rd party location”
“We had an amazing experience at T-Mobile thanks to Luis! From the moment we walked in, he was professional, patient, and incredibly helpful. Being bilingual made the entire process so much easier, as he was able to explain everything clearly and make sure we fully understood all of our options.
Luis truly went above and beyond to get us the best deal possible and never made us feel rushed. What impressed us the most was that he even took the time to help us after hours to make sure our new phones were completely set up and working properly. That level of customer service is rare to find.
If you’re looking for someone who genuinely cares about his customers and is willing to go the extra mile, ask for Luis. We couldn’t be happier with our experience and highly recommend working with him!”
“Jessie was the best ! The overall experience I had at the store was excellent especially having doubts due to past experiences with other stores being extremely bad. He explained thoroughly and made sure I was satisfied with my brand new device. He deserves a raise !!! Thank you”
“I love this store Sam & Vinny are awesome They always make sure that I’m a satisfied customer. They also fix phones !! Nothing but good Vibes !!”
“Wow is the first thing I say! Been to many phone stores and this one was an outstanding store. Connie & Matt are total rockstars!! So helpful, so down to earth. Both went over and above to make our purchases a total pleasure. Both are so patient. Looking at some of these negative reviews is disappointing because they do not reflect this outstanding store and employees. If I could give 10 stars I would. Thank you so much Connie & Matt you are just amazing rockstars!!!”
“Stopped into the Xfinity store recently and had a great experience working with Luis Concepcion. I originally went in because I’ve been paying a fortune for my TMobile service and wanted to see what options were available. Come to find out, since I already have internet through Xfinity, I qualified for some really great savings on mobile service as well.
Luis walked me through everything step by step, helped transfer number, and made the whole process smooth. The store was busy, but he clearly knew his stuff and kept things moving quickly. I was in and out without any issues!
Overall a positive experience. We’ll definitely be going back soon to add a 2nd line and look forward to working with him again ✌🏻✌🏻”
“Building is not finished yet and there's not many seating but despite the super long line the employee DJ was able to help me very fast and help me be on the way out of there. He was polite and quick”
“Anjel was very friendly and knowledgeable! She mentioned that she’s new, but you would never know it from the excellent service she provided. She answered all of my questions thoroughly and made the entire experience pleasant. Great job, Anjel!”
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“I am so thankful to be back at boost. The manager here was excellent. He listened to what I need he got me exactly what I wanted I am never leaving again!!!!!! Andre fixed all my problems that Xfinity could not”