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February 2024 by Dr Luis Borrego
Cleaning leaves much to be
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February 2024 by Chris Mele
Rooms were fine. No continental breakfast but plenty of options near
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February 2024 by marco fuoco
Overall nice hotel, awesome staff, pool was nice to use when it was a little warm outside, workout room has mostly everything, wish it had more lighting. Clean room, balcony was really nice to have. A lot of noise comes from the main streets and mall around, lots of car alarms and people beeping at each other very often.
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January 2024 by Elisabetta Bosetto
The location is very good, close to outlet malls, shops, restaurants, main roads where is easy to take transports and reach any place in Miami .The weather wasn't so good so didn't have the chance to use the pool.The room was clean and comfortably big with a nice balcony.
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January 2024 by Bora Lola
I enjoyed my stay here. The rooms are clean and it's quiet. ??
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January 2024 by Keebo Crawford
The rooms are clean, the staff there are very nice, The food there is also good. The customer service is A+. Tangela was very helpful and she makes sure we have our snacks in the morning to help get our day going. Thanks Tangela.
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December 2023 by Mr Watson
my eyes were getting blurry and I was getting dizzy.. discovered they were painting outside of my room without proper ventilation. So they moved me to another floor. Well, now they put really loud machines outside of my door so they could paint... still smell the paint and have a headache from the nonstop noise. Management doesn't know how to maintain the place without inconveniencing customers.Hot water is very hit and miss depending on time of day.Very loud roads all around, and the balcony doors bang when the wind blows.I won't be back.
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December 2023 by J-Dove Muskelly
I've had multiple pleasant experiences here. Specifically with Tangela a few times and Javier a couple times. Ismael was a close third (if there was a ranking system). Great customer service overall & and most stays were nothing less than comfortable.
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December 2023 by Carmen Garcia
This hotel was very clean and quiet... The front crew very nice special Arlyn... The pool was very COLD..UN ABLE TO GET IN..I DIDN'T LIKE ONE THING. I HAD MY,DO NOT DISTURB SIGN HANGING. AND THE HOUSEKEEPING WOKE UP MY SON ....HOUSEKEEPING HAS TO RESPECT THE SIGN....PLEASE I'LL BE BACK...
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November 2023 by Mastermind22 Eli
The front desk representative tangela is very attentive and assertive and make sure that all of my needs were met as far as to assure a pleasant stay I'm very grateful for her and Best Western as a whole. Thank
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October 2023 by t moore
Nice, helpful desk workers. Nice room bad window view. Cleaning wasn't all that great. Room was cold cold when I got there. Traffic noise was distracting. Not sure how but floors with tile on bath and entrance seem to sweat a lot. Had privacy on the doorknob and room attendants still entered and attempted to enter. No continental breakfast but restaurant next door. I went to the Fresh Market across the street instead.
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September 2023 by Jenn Jnpierre
It used to be better. In the middle of the night there was a pipe that burst out and water was so over the floor. When we called the front desk the lady tried to blame us. This was our second night. We had to move in the middle of the night to another room. The other room was freezing to the point we had to turn off the AC. Before that we put it on cool 88 degrees felt like it was 58. But they did allow me an extra hour to check out due to my health conditions. We had to use the washer and dryer which was a waste of money and time.Rooms: The room is spacious and clean.Safety: It seems safe. Sometimes it's 2/3 AM people are coming to their room.Walkability: They have so many stores, restaurants and gym within walking distance.
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September 2023 by Adam Z
Worst experience Ever! Their POS machine system was down and cannot take cards. When I checked in, I was told cash only or reservation can be canceled free of charge. I didn’t bring debit cards and obviously didn’t have enough cash on me. However I was told there is no way I can get checked in unless full amount was paid in cash even though it was their issue, and I was advised that I can book other hotels and cancel my reservation here. I am a returning customer and their system multination caused me inconvenience and that was the best they can offer. No customer service at all. So disappointing.
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September 2023 by lucie lucie
Staying here every year, and it’s always a pleasure, staff is extremely helpful and friendly!The hotel offers convenient facilities and is well located.
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September 2023 by Marlene RM
This was a weekend getaway prior to our week-long trip to Orlando. Before flying to Orlando, we visited Miami, visiting local shops, bookstores, and so on. This was cool, according to my son.Rooms: Exceptionally clean!! I had absolutely no complaints.
